Employee Resource Information Center Technician

United Trading Group; Salt Lake City (UT); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Job stability

Career growth

Meaningful work

Supportive environment

Job summary

Utah Division of Human Resource Management (DHRM) seeks an ERIC Technician II to support state employees with retirement, payroll, benefits, onboarding, and HR actions. The role is hybrid, with in-office training followed by remote work, and background check required.

The position emphasizes customer service in a fast-paced call center, handling sensitive information, logging inquiries, and ensuring accurate records while meeting compliance standards.

Qualifications

• Experience in a call center handling inbound calls.
• Professional customer service experience.
• Human resource experience.
• Ability to work in a team.
• Excellent written and oral communication skills.
• Knowledge of the laws governing access to public records (GRAMA).

Responsibilities

• Answer inbound calls and provide statewide information.
• Respond to inquiries by phone, email, fax; direct to information.
• Log inquiries into a case management system to ensure accurate records.
• Research, interpret, and apply general HR policies and procedures.
• Process new hire paperwork including E-Verify.
• Verify payroll data and adjust timesheets as needed.
• Audit payroll reports and final summaries; identify errors.
• Draft and finalize state retirement worksheets.
• Respond to employment verification requests.

Skills

Call center

Customer service

Teamwork

Communication skills

Public records laws

Education

Two years HR experience

Job description

Employee Resource Information Center Technician

FT / PT Status: Full-Time
Salary: $23.14 - $ Hourly Wage
Remote Work / In-Office: Hybrid
Application Deadline: 10/25/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Do you have customer service, call center and payroll experience? Do you want to work from home after training? The Division of Human Resource Management (DHRM) with the Department of Government Operations (DGO) is seeking candidates who excel in providing exceptional customer services to individuals over-the-phone and enjoy working in a fast-paced call center environment from home. Join the Employee Resource Information Center (ERIC) team as an ERIC Technician II. You will be trained to process state of Utah employees retirement paperwork, process statewide payroll, explain statewide employee benefits, onboard new hires, process personnel actions, and more. This is an entry level position with various opportunities to develop skills and move up in your human resources career. You are required to be logged into the phone system and available to answer phone calls for up to 7 hours a day. Due to the sensitive nature of the information handled by the ERIC, you must be able to pass a background check prior to employment. There is an 8 week in office, in-person training to complete.

This position is currently a hybrid of both in-office (2 days a week required in office) and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.

This position may be considered for flexible/hybrid telework and in office or remote if rural (positions considered rural are outside of these counties: Salt Lake, Tooele, Weber, Davis, Summit and Utah County)

DHRM rules apply to current State of Utah Employees.

Key Responsibilities

Key responsibilities and day to day responsibilities of this position:

The main duties for this position include:

• Answering phone calls from future, current, and past State of Utah employees and providing appropriate statewide information.
• Responding to phone, electronic, email, and fax inquiries regarding benefits, payroll, or general state employment questions by providing information or directing the employee to the appropriate information.
• Logging each inquiry into a case management system to ensure accurate records.
• Researching, interpreting, and applying general knowledge of human resource related reports, policies, and procedures.
• Processing new hire paperwork including E-Verify.
• Verifying payroll information and entering corrected or missed timesheets for processing.
• Reviewing and auditing payroll edit reports; identifying errors and returning reports for corrections; auditing final summary reports.
• Drafting and finalizing state retirement worksheets.
• Responding to verbal and written Employment of Verification requests.

Qualifications

Minimum or "day-one" qualifications:

• Has work experience in a call center environment taking inbound calls.
• Has professional customer service experience including assisting difficult customers.
• Has human resource experience.
• Has the ability to work in a team environment.
• Has excellent written and oral communication skills.
• Has the skills to deal with people in a manner which shows sensitivity, tact, and professionalism.
• Has the knowledge of the laws governing access to public and private records (Government Records Access and Management Act).

Preferred or trainable/on-the-job qualifications:

• Two years of experience in human resources or in a business office environment; or
• An equivalent combination of higher education and proven experience.

Supplemental Information

• Employment contingent on passing a background check.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

About the Role

Location: 4315 S 2700 W
Taylorsville, Utah, 84129
United States

Background Check Required: You must successfully pass a criminal history check.

Drug Test Required: No

Schedule Code: B - Competitive Career Service

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

This is an opportunity to make a difference in your state! Along with the satisfaction of supporting the hiring needs of this high profile agency. To learn more about DHRM, clickhere. DHRM vision: Evolve then elevate the employee experience.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].