Employee Relations Specialist — ER Investigations & Policy

Meritage Hospitality Group Inc.; Grand Rapids (MI); Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401k

Meal discounts at Meritage restaurants

Paid Time Off and Holidays

Bonus plans

Job summary

Meritage Hospitality Group in Grand Rapids, MI is seeking an Employee Relations Specialist to join our team. You will support day-to-day employee relations, assist employees and managers with workplace concerns, and own non-Title VII casework while handling overflow Title VII investigations as needed.

In this role you’ll investigate, document, and resolve cases, advise managers on policy application, monitor trends, and help coordinate training and policy communications.

Qualifications

• 1–3 years HR or employee relations experience preferred.
• Bachelor's degree in HR, Business, or related field; equivalent experience considered.
• Working knowledge of employment law and HR best practices; familiarity with Title VII/EEO basics preferred.

Responsibilities

• Serve as first point of contact for employee questions and concerns; escalate complex issues.
• Own investigation and resolution of non-Title VII ER cases (attendance, conduct, policy, interpersonal).
• Support Risk Team and Operations investigations related to theft and other risks.
• Investigate Title VII cases on overflow when volume exceeds capacity.
• Support Field HR Manager and Legal Team on EEOC-related cases.
• Document and track employee relations cases with accurate records.
• Guide managers on policy application, attendance, and performance issues.
• Evaluate workforce trends and recommend policy updates or trainings.

Skills

Strong communication

Organization

Documentation

Employment law basics

Education

Bachelor's degree in HR/Business or related field

Job description

Meritage Hospitality Group in Grand Rapids, MI is seeking an Employee Relations Specialist to join our team. You will support day-to-day employee relations, assist employees and managers with workplace concerns, and own non-Title VII casework while handling overflow Title VII investigations as needed.

In this role you’ll investigate, document, and resolve cases, advise managers on policy application, monitor trends, and help coordinate training and policy communications.