Employee Relations Specialist (Bilingual Required)

Goodwill of Central & Southern Indiana; Indianapolis (IN); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Comprehensive health plan

Generous paid time off and holidays

Sabbatical and parental leaves

Retirement planning with company match

Job summary

Goodwill Legacy Group in Indianapolis offers a hybrid Employee Relations Specialist role focusing on HR consulting and policy implementation for multiple divisions. The position requires bilingual fluency in English and Spanish and provides guidance on investigations, compliance, and performance improvement to support management and staff.

The role emphasizes collaboration with directors and managers to uphold organizational culture and HR programs, with a salary range of $52k to $62k plus full

Qualifications

• Degree and credential requirements: None; we value capability and experience.
• Bilingual fluency: Communicates fluently in English and Spanish.
• Strategic HR expertise: Partners to address turnover, staffing, training and compliance.
• Communication skills: Effective oral, written, and digital communication; listens well.
• Teamwork: Works well with others and fosters a productive environment.
• Technical knowledge: Proficient in G Suite, MS Office, ATS, HRIS, LMS, and databases.
• Autonomy: Takes initiative and ownership of tasks.
• Manages ambiguity: Makes decisions under uncertainty.
• Organizational aptitude: Prioritizes tasks and meets deadlines.
• Continuous learning: Stays current on employment law and trends.

Responsibilities

• Advises and consults with leaders and associates on a broad range of employee relations issues, including coaching, conflict resolution, investigations, discipline, terminations, and confidential matters.
• Documents employee relations cases, collects statements, and provides risk analysis timely.
• Tailors and delivers communications aligning with stakeholders to mitigate risk.
• Supports legal proceedings applicable to HR (EEO, DOL, etc.).
• Supports talent and performance management initiatives.
• Drives career-pathing and succession planning support.
• Provides onboarding support and offboarding guidance.
• Provides leave guidance and accommodation processes.
• Coordinates with leadership on HR initiatives and changes.
• Ensures consistent application of HR policies and compliance with FMLA/ADA, Title VII, etc.
• Maintains knowledge of industry trends and employment legislation.
• Manages unemployment claims and communicates UI data to management.
• Uses ER data to identify trends and drive organizational excellence.
• Builds partnerships with the broader HR team and assists with workshops and events.

Skills

Bilingual English/Spanish

Strategic HR Expertise

Communication Skills

Teamwork

Autonomy

Change/Ambiguity Management

Organizational Aptitude

Continuous Learning

HR Information Systems

Education

None; degree not required

Tools

G Suite

MS Office

ATS

HRIS

LMS

Databases

Job description

This is a hybrid position based out of our corporate office in downtown Indianapolis, so preferred candidates will need to live within commuting distance. Bilingual fluency in both Spanish and English is required since this position will provide (virtual) support for our management teams and employees in Puerto Rico. The general salary range for this position is $52-$62K and includes full benefits (below).

The Employee Relations Specialist provides business and human resources consulting and evaluation within each division at Goodwill Legacy Group. The Employee Relations Specialist offers guidance and recommendations regarding the resolution of associate relations matters, including performance improvement, conflict resolution, policy interpretation, investigations, compliance, and sensitive employment decisions. The Specialist partners with directors, managers, and supervisors to ensure the culture of Goodwill and its mission is fulfilled through the assessment, identification, development, and implementation of HR programs that assist management in creating an effective environment for employees to work at their highest potential and meet business goals.

Example Duties and Activities

• Advises and consults with leaders and associates on a broad range of employee relations issues, including coaching, conflict resolution, internal investigations, disciplinary action, terminations, and other highly confidential matters.
• Documents employee relations cases, obtains statements from all parties, and provides risk analysis in a timely, high‑quality manner.
• Tailors and delivers communications that align with stakeholders and mitigate risk to the organization.
• Supports legal proceedings applicable to HR (EEO, DOL, etc.).
• Supports talent and performance management initiatives.
• Drives career‑pathing and succession‑planning exercise support.
• Provides onboarding support to ensure new employees are onboarded effectively, and offboarding support to ensure a positive exit experience.
• Provides employee leave guidance and accommodation interactive process.
• Coordinates and communicates with leadership regarding HR current and change initiatives.
• Ensures consistent application of HR policies, practices, and programs and compliance with FMLA/ADA, Title VII, and other employment laws.
• Maintains knowledge of industry trends and federal and state employment legislation.
• Manages unemployment claims, ensuring leaders are trained to respond, attend hearings, and communicate UI data and trends to upper management.
• Uses employee relations data to identify trends, opportunities, challenges, and solutions to drive operational and organizational excellence.
• Builds strong partnerships and collaborates with the broader HR team.
• Assists with other HR initiatives, such as facilitation of workshops and sponsored events.

Required Competencies

• Degree and Credential Requirements: None; we value candidates who demonstrate capability and articulate how prior experience will contribute.
• Bilingual Fluency: Communicates fluently in both English and Spanish.
• Strategic Human Resources Expertise: Acts as a strategic partner to comprehend business challenges and reframe them through HR strategies, focusing on turnover, employee relations, staffing, training, and compliance.
• Communication Skills: Articulates thoughts and ideas effectively in oral, written, visual, and digital formats; listens to comprehend stakeholders’ needs.
• Teamwork: Works well with others and contributes to a positive, productive work environment.
• Technical Knowledge: Proficient in G Suite, MS Office, ATS, HRIS, LMS, and databases.
• Autonomy: Takes initiative and ownership of tasks and mistakes without waiting to be directed.
• Manages Ambiguity: Makes decisions under uncertainty and adapts to changing circumstances.
• Organizational Aptitude: Prioritizes tasks, meets deadlines, and maintains high standards in a structured environment.
• Continuous Learning: Stays current on employment law and industry trends and applies knowledge appropriately.

Other Requirements

• Background Screening: Must pass a pre‑employment background check; have a valid driver’s license, up‑to‑date auto insurance, and a good driving record.
• Travel: Willing to conduct local travel within the territory of Goodwill Legacy Group as needed.

Benefits

• Continuing education and leadership development, including tuition reimbursement.
• Comprehensive health plan.
• Generous paid time off and paid holidays.
• Sabbatical and parental leaves.
• Life, dental, and vision insurance.
• Short‑ and long‑term disability plans.
• Preventive health and wellness program.
• Section 125 pretax health spending account, dependent care spending account, and premiums.
• Retirement planning options with generous company match.
• Eligibility for the Public Student Loan Forgiveness program.

Goodwill Legacy Group is an EEO Employer/Vet/Disabled employer.