Human Resources Business Partner

Goodwill of Central and Northern Arizona; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical plans

HRA

Vision plan

401K

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking an experienced Human Resources Business Partner to align HR strategy with business goals, advise leadership, and drive employee engagement. The role focuses on performance, policy compliance, and workforce planning across the organization.

You will lead investigations, training, and talent development initiatives to strengthen our culture and operations. The position requires a Bachelor’s degree and 4+ years in HR.

Qualifications

• Bachelor’s degree or equivalent in related field preferred.
• Four+ years in HR Business Partner or Generalist roles in services/retail.
• Strong communication and ability to partner with internal clients.

Responsibilities

• Provide strategic HR partnership to business leaders and employees.
• Ensure compliance with federal, state and local employment laws.
• Manage unemployment claims and represent the company in hearings.
• Advise leaders on performance, engagement and succession planning.
• Conduct investigations and resolve HR-related issues.
• Deliver trainings on benefits, compensation and employment law.
• Support change management and culture initiatives.

Skills

Communication

Interpersonal skills

Strategic partnership

Change management

English proficiency

Analytical thinking

Problem solving

Collaboration

Education

Bachelor’s Degree or equivalent

Job description

Designs and administers proactive programs, procedures and plans to facilitate and support business growth, a high performance culture, a strong employer reputation, employee engagement, employee relations and legal compliance. Provides strategic partnership through being a collaborative creator of solutions to business objectives and a partner in solving business problems for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. This role is a trusted advisor and subject matter expert ensuring alignment, inclusion, collaboration and communication. Drives efficiencies with metric-driven continuous improvement, and solicits client group involvement to help drive change.

Essential Duties and Responsibilities:

• Reduces risk and ensures compliance with all Federal, State and local regulations relating to employment such as Fair Labor Standards Act, Family and Medical Leave Act, Americans with Disabilities Act, and Equal Employment Opportunity Commission (FLSA, FMLA, ADA, EEOC).
• Manages unemployment claims and represents the company during appeal hearings.
• Consults and advises client groups regarding people solutions; collaborates with line leadership in problem solving, in pursuit of corporate and team goals.
• Works with business leaders as part of a team on organization design and any restructuring efforts for client groups.
• Administers and monitors exit interviews and assists in the preparation of separation notice paperwork.
• May provide recruiting services in rural areas, as needed.
• Researches, manages, and resolves complex situations as they arise, related to Employee Relations issues; conducts effective and objective investigations.
• First point of contact for leadership and employees regarding HR related concerns, answering inquiries.
• Participates in HR work streams to advance talent and career development; analyzes trends and metrics; evaluates success of Talent Management & Development programs.
• Provides strategies to increase morale, productivity and retention; engages in workforce and succession planning and encourages employee engagement.
• Serves as HR Ambassador by managing multiple HR initiatives designed to ensure a positive, productive, and high-paced work environment.
• Conducts various trainings related to benefits, compensation, employment law, and business procedures or strategies.
• Advises and coaches managers on Performance Management, Leadership Development, Talent Management, Compensation, Employee Relations, Rewards and Recognition.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays a critical role in driving company culture change efforts and change management processes.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s Degree or equivalent work experience in Business Administration, Human Resources, Industrial Relations, Psychology, Accounting, or another related field preferred.
• Four or more years of Human Resources Business Partner or Generalist experience preferably within a services or retail environment.
• Customer focused orientation with strong communication skills and the ability to function as an effective and respected partner to internal clients.
• Ability to understand and interpret the labor market and trends over time.
• Strong verbal and written communication skills with the proven ability to drive communication across a broader group.
• Ability to speak and read English proficiently.
• Proven ability to be analytical and handle confidential and sensitive data effectively.
• Attention to detail and well organized; project management skills a plus.
• Ability to juggle multiple tasks while still delivering high quality results in a fast paced environment, working well under pressure.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.