Manager - Human Resources FT (Austin Hwy) (34626)

Goodwill San Antonio; San Antonio (TX); On-site; USD 74,000 - 92,000; Full time

Job summary

Goodwill San Antonio is seeking a seasoned Human Resources professional to lead benefits administration, leave management, and employee relations across multiple locations. You will guide managers and staff to ensure legal compliance and effective mission delivery.

Reporting to the HR director, you’ll handle ADA and FMLA coordination, develop procedures, and support performance management processes while promoting the organization’s social enterprise goals and community impact.

Qualifications

• Bachelor’s degree in business, human resources, psychology, industrial/organizational development or related field.
• 7+ years’ experience in employee relations, benefits, leave, and compensation administration in high-volume workplaces.
• Experience with ADA, FMLA, and accommodations coordination.
• Proficiency with Paycom or similar HRIS systems; strong MS Office skills.

Responsibilities

• Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability, and FMLA.
• Oversees the interactive process with reasonable accommodations.
• Partner with Talent Development to facilitate career progression training and mentoring programs.
• Responds to benefits inquiries about plan provisions and enrollments.
• Provide day-to-day performance management guidance to management.
• Maintain documentation related to employee relations cases and ensure regulatory compliance.

Skills

Interpersonal skills

Empathy

Analytical thinking

Time management

Education

Bachelor’s degree in business, human resources, psychology, industrial/organizational development or related field

Tools

HRIS (Paycom)

Microsoft Excel

Job description

Job Details

Job Location: Ops Center - 2735 Austin Hwy - San Antonio, TX 78218

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $73,905.62 - $92,141.14 Salary/year

Travel Percentage: Various Goodwill locations

Job Shift: Monday - Friday 8:00 AM to 5:00 PM

Job Category: Human Resources

Work for GOOD at Goodwill

Do you want to make a difference in your community while earning a paycheck? Would you like to help your community and environment every day that you come to work? Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

POSITION SUMMARY

Reporting to the Director of Human Resources, this position will provide proactive leadership in benefits administration, leave management, reasonable accommodations, and employee relations support for multiple off‑site locations. Responsibilities include providing professional Human Resources guidance to Managers and Team Members to facilitate effective mission delivery and ensure legal compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes and administers all leave‑of‑absence requests and disability paperwork: medical, personal, disability, and FMLA.
• Oversees the interactive process with reasonable accommodations.
• Partner with Talent Development, facilitate career progression training and mentoring programs; develop and maintain course material and ensure participation in required training opportunities.
• Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes, and other general inquiries.
• Supervise editing and publishing weekly newsletter.
• Assist Director with investigations of internal complaints and concerns, including allegations of violations of company policies, code of conduct, working conditions, corrective actions, and employee or applicant concerns.
• Develops user procedures, checklists, guidelines, and documentation including but not limited to, presentations, manuals, job aids, process documentation and communications.
• Provide day‑to‑day performance management guidance to all levels of Goodwill management to include oversight of the performance appraisal process.
• Review and provide solutions to issues and inquiries from team members and management regarding policy interpretation and procedures.
• Create and maintain effective documentation related to employee relations cases; utilize resources and tools established by Goodwill.
• Partner with Accounting to collect benefit arrears from team members on leave.
• Administers the tuition reimbursement program.
• Work with HRIS Manager to assess and maintain functionality, information input, and transaction workflows through all HR system modules. This includes pre‑employment procedures, onboarding new hires, benefits enrollment and changes, timekeeping and payroll interfaces, HR transactions, compensation, and performance management, reporting compliance, exit processing, etc.
• Advise on internal transfers and corrective actions in accordance with the organization’s policies and applicable laws.
• Maintain in‑depth knowledge of legal requirements related to workplace, reducing legal risk and ensuring regulatory compliance.
• Complete other projects and tasks as requested.

REQUIREMENTS

• Bachelor’s degree in business, human resources, psychology, industrial/organizational development or related field; master’s degree and/or professional HR certification a plus.
• 7+ years’ strong hands‑on experience performing employee relations, benefits, leave and compensation administration, as well as other HR functions in high volume workplace with current employment law knowledge.
• Proven experience with ADA, Family Medical Leave (FMLA), accommodations coordination.
• Effective interpersonal and empathic skills with strong attention to detail and ability to multi‑task and meet stringent deadlines with exceptional follow up.
• Proficiency with Paycom or other HRIS systems.
• Excellent computer skills, including all Microsoft Office programs; strong spreadsheet and analysis skills.
• Experience in Non‑Profits and Ability One programs is a plus.
• Must be able to meet the physical requirements of the position.
• For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Equal Opportunity Employer/Veterans/Disabled