Employee Relations Specialist

Lakeview Loan Servicing; Horsham (PA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

A leading company is seeking an Employee Relations Specialist to enhance employee relations and compliance with HR policies. This pivotal role involves managing employee issues, coaching managers on performance, and fostering a positive workplace environment. The position offers a hybrid work schedule and a competitive salary starting at $65,000 with benefits from day one.

Benefits

Competitive salary

Annual bonus

Benefits starting on day one

401(k) plan with company match

Qualifications

• Minimum of 4 years of progressive Human Resources experience required.
• Demonstrated ability to build relationships and partner with employees and senior leaders.
• Certification in HR (PHR, SHRM-CP/SCP) is a plus.

Responsibilities

• Serve as the primary contact for employee relations matters and complaint resolution.
• Maintain documentation such as complaint logs and investigation files.
• Support developing employee relations policies and training programs.

Skills

Interpersonal skills

Conflict resolution

Coaching

Communication

Organization

Confidentiality

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Overview

We are seeking a highly skilled and experienced Employee Relations Specialist (ERS) to join our dynamic human resources team. The ideal candidate will play a pivotal role in fostering positive employee relations, maintaining a healthy work environment, and ensuring compliance with company policies and applicable employment laws. This position requires a combination of interpersonal skills, conflict resolution expertise, and a deep understanding of HR best practices.

This is a hybrid position, reporting to our office in Horsham, PA, three days per week. This position offers a competitive salary, an annual bonus, benefits starting on day one, and a company-matched 401(k) plan.

Responsibilities

• Serve as the primary point of contact for employee relations matters, including investigations, complaint resolution, and disciplinary actions.
• Maintain accurate documentation such as complaint logs, investigation files, and disciplinary records.
• Provide coaching and consultation to managers on performance management, policy interpretation, and issue resolution.
• Ensure organizational compliance with federal, state, and local employment laws; support audits and represent the company in unemployment hearings.
• Support the development and implementation of employee relations policies, procedures, and training programs.
• Analyze employee relations data, including exit interview feedback and ER trends, to identify opportunities for improvement.
• Facilitate employee onboarding and engagement efforts, including New Hire Orientation and site-specific employee events.
• Assist with broader HR initiatives such as community outreach, mentorship programs, and special projects as assigned.

Qualifications

• Bachelor’s degree preferred.
• Minimum of 4 years of progressive Human Resources experience required; experience in talent management and/or within Finance or Mortgage Operations strongly preferred.
• Demonstrated ability to build relationships and partner with employees and senior leaders at all levels.
• Strong communication skills, including listening, verbal, and written abilities.
• Proven ability to coach, mentor, and provide training to support performance and development.
• Skilled in resolving complex employee relations issues using sound judgment, creativity, and knowledge of employment law.
• Able to maintain confidentiality and handle sensitive matters with discretion.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office, particularly Excel.

Certifications, Licenses, and/or Registration:

• Certification in HR (e.g., PHR, SHRM-CP/SCP) is a plus.

Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

• Bachelor’s degree preferred.
• Minimum of 4 years of progressive Human Resources experience required; experience in talent management and/or within Finance or Mortgage Operations strongly preferred.
• Demonstrated ability to build relationships and partner with employees and senior leaders at all levels.
• Strong communication skills, including listening, verbal, and written abilities.
• Proven ability to coach, mentor, and provide training to support performance and development.
• Skilled in resolving complex employee relations issues using sound judgment, creativity, and knowledge of employment law.
• Able to maintain confidentiality and handle sensitive matters with discretion.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office, particularly Excel.

Certifications, Licenses, and/or Registration:

• Certification in HR (e.g., PHR, SHRM-CP/SCP) is a plus.

Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

• Serve as the primary point of contact for employee relations matters, including investigations, complaint resolution, and disciplinary actions.
• Maintain accurate documentation such as complaint logs, investigation files, and disciplinary records.
• Provide coaching and consultation to managers on performance management, policy interpretation, and issue resolution.
• Ensure organizational compliance with federal, state, and local employment laws; support audits and represent the company in unemployment hearings.
• Support the development and implementation of employee relations policies, procedures, and training programs.
• Analyze employee relations data, including exit interview feedback and ER trends, to identify opportunities for improvement.
• Facilitate employee onboarding and engagement efforts, including New Hire Orientation and site-specific employee events.
• Assist with broader HR initiatives such as community outreach, mentorship programs, and special projects as assigned.