Employee Relations Specialist

Hope Network; Grand Rapids (MI); Hybrid; USD 65,000 - 78,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Paid Time Off

Educational Reimbursement

Career-Pathing

Paid Training

Employee Referral Bonus

Job summary

Hope Network is seeking an HR Representative to serve as the primary contact for employees, triage concerns, and support leaders with compliant, timely actions. You will investigate matters, implement coaching, and ensure positive morale and retention across locations.

The role requires an Associate degree with 2+ years in HR or operations, familiarity with labor regulations, and HRIS proficiency. Hybrid in-office schedule is offered to support coverage and collaboration.

Qualifications

• Associate’s degree in related field required; minimum of two years in HR or Business Operations.
• PHR/SHRM-CP certification preferred.
• Familiar with FMLA, ADA, PDA, OSHA, HIPAA and other government regulations.
• Experience responding to unemployment claims.

Responsibilities

• Serve as a confident first point of contact for employees, providing guidance and support to ensure a positive employee experience, triaging concerns to HR SMEs for timely resolution.
• Provide coaching to leaders on employee issues and corrective action documentation.
• Work with management and employees to improve work relationships, morale, productivity and retention.
• Educate on regulations and policies while offering general support to employees.
• Conduct effective investigations, possibly with outside agencies.
• Proficient in HRIS to guide leaders, provide metrics, and improve processes.
• Respond to unemployment claims and attend hearings as HR Representative.

Skills

HR policies

Employee relations

HRIS

Unemployment claims

Coaching leaders

Regulatory compliance

Data reporting

Education

Associate degree

PHR/SHRM-CP preferred

Tools

HRIS system

Job description

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

Here are just some of the ways Hope Network invests in you for all that you do:

• 403(b) Retirement Plan


• Paid Time Off


• Educational Reimbursement


• Career-Pathing


• Paid Training


• Employee Referral Bonus

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

Key Responsibilities

• Serve as a confident first point of contact for employees, providing guidance and support to ensure a positive employee experience, while effectively triaging concerns to the appropriate HR subject matter experts for timely and accurate resolution.


• Provide coaching to leaders on employee issues and offers guidance on quality corrective action documentation.


• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.


• Provide education on regulations and policies while offering general support to employees across the organization.


• Conduct effective, thorough, and objective investigations throughout the organization, possibly while working with outside agencies.


• Proficient in all aspects of HRIS system to guide leaders, provide metrics/reports and improve upon existing processes, as needed.


• Respond to all unemployment claims, attend unemployment hearings as the Human Resource Representative.

Work Schedule

Monday-Friday, 8:30 AM-5:00 PM

Hybrid schedule with in-office days on 2-3 days a week.

Job Requirements

• An associate’s degree (or equivalent experience) in a related field, along with a minimum of two years of experience in Human Resources or Business Operations, is required.


• PHR/SHRM-CP Certification,preferred.


• Familiar with FMLA, ADA, PDA (Pregnancy Discrimination Act), OSHA, HIPAA, and other government regulations.


• Experience responding to and representing the organization in all phases of the Unemployment process.

Our strength lies in diversity - empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.