Employee Relations Ops Partner - Corporate

MGM Resorts International; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Wellness incentives

Free meals

Free parking

Health benefits

Professional development

Job summary

MGM Resorts International is seeking an Employee Relations Ops Partner in Las Vegas to work with managers, employees, and HR to resolve workplace concerns and promote fair practices. You will lead full-cycle investigations, provide guidance, and collaborate with Legal, Compliance, and HR to improve policies.

The ideal candidate has 2+ years in ER/HR, strong communication, confidentiality, and knowledge of employment law.

Qualifications

• Bachelor's degree in HR, business, hospitality, or related field.
• 2+ years in employee relations or HR role.
• Experience managing complex investigations is a plus.
• Strong written and verbal communication; confidentiality is essential.

Responsibilities

• Manage case work on ER issues, disciplinary actions, and investigations.
• Interview stakeholders to assess situations objectively.
• Collaborate with Legal, Internal Audit, Compliance, and HR Partners.
• Provide counsel to managers and address workplace conflicts.
• Maintain case files in Ethicspoint and ensure confidentiality.

Skills

Consultative skills

Critical thinking

Written communication

Verbal communication

Confidentiality

Employment law familiarity

Education

Bachelor's degree in HR/Business

Tools

Ethicspoint

Job description

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Employee Relations Ops Partner, you will work closely with managers, employees, and Human Resources to address and resolve workplace concerns, ensuring fair practices and promoting a culture of trust and respect. You’ll handle full-cycle investigations, provide expert guidance, and collaborate with key stakeholders to enhance policies and practices that drive a positive employment climate.

THE DAY-TO-DAY:

• Manage effective case management of people related issues such as: complex ER issues, disciplinary actions, legal issues (harassment, discrimination, accommodations, etc), policy interpretation/application and investigations Ensures action is being taken to address these issues and provides insight and feedback to managers and other stakeholders as appropriate
• Investigate and evaluate cases of employee dissatisfaction or misconduct Interview employees and other relevant stakeholders in order to effectively and impartially assess the situation or perceived problem Visit affected departments, contacts supervisors, reviews relevant policies and objectively documents all facts and opinions relevant to the case Report findings and consults with COE and business unit leadership on appropriate responses and solutions
• Collaborate and consult with various individuals and departments, establish and maintain effective working relationships with all levels of management, employees and Subject Matter Experts such as Legal, Internal Audit and Compliance and HR Business Partners as needed to coordinate investigation-related activities and determine outcome recommendations
• Work closely with property or corporate HR Business partners to ensure constant collaboration and communication to provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for employees, managers, and leaders in a manner consistent with MGM Resorts policies, practices and legal considerations
• Identify opportunities for improving ER policies and procedures based on COE analytics and trends Collaborate with ER Partners on formulating and implementing solutions
• Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations. Exercise sound judgment in handling or working with confidential data and situations
• Collect sensitive and confidential information and documentation from appropriate sources, including through claimant, witness and targeted employee interviews; prepare and submit reports related to investigations; and propose remedial action based on investigation findings
• Work closely with both corporate and property surveillance and security personnel to obtain investigation information if applicable
• Promote direct communication, proactive problem resolution and positive rapport amongst employees and managers
• Complete and maintain appropriate case file documentation in Ethicspoint, to ensure a full picture of employee relations activity, informal and formal processes, advice given, outcomes issued, inquiries, etc

THE IDEAL CANDIDATE:

• Bachelor’s degree in Human Resources, Business Management, Hotel/Hospitality Administration, Communications, Marketing or a related field; or equivalent experience preferred
• 2+ years of experience in employee relations, HR, or a similar role required
• Professional-level experience managing complex investigations is a plus.
• Strong consultative and critical thinking skills.
• Exceptional written and verbal communication abilities.
• Proven ability to build positive relationships and maintain confidentiality.
• Familiarity with employment law and workplace policies.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11530