Employee Relations Manager

Mosaic Management; Salem (OR); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Mosaic Management in Salem, Oregon is seeking an experienced Employee Relations Manager to support employees and leaders across the organization, handling workplace concerns with fairness, consistency, and sound judgment.

This role requires navigating complex employee relations matters, conducting investigations, coaching leaders through difficult situations, and balancing employee experience with compliance and business needs while partnering with HR and leadership.

Qualifications

• Bachelor’s degree in HR, business, psychology, or related field required.
• 5+ years HR experience with at least 3 years in employee relations.
• Experience conducting workplace investigations and preparing reports.
• Strong knowledge of federal/state employment laws and HR best practices.
• Ability to handle sensitive/confidential matters with sound judgment.

Responsibilities

• Serve as primary contact for employee concerns from intake to resolution.
• Plan and conduct impartial investigations with findings and recommendations.
• Coach managers on performance management, documentation, and discipline.
• Help resolve workplace conflicts fairly and consistently.
• Advise on performance improvement plans, corrective action, and terminations.

Education

Bachelor’s degree in Human Resources, Business, Psychology, or a related field

Tools

HRIS systems

Case management tools

Microsoft Office

Job description

Location: Salem Oregon, Onsite

Official Position Title: Employee Relations Manager

Salary Range: $90,000k-$110,000 DOE

Full-Time | Salary, Exempt

We are looking for an experienced Employee Relations Manager to help support employees and leaders across the organization while ensuring workplace concerns are handled fairly, consistently, and with sound judgment.

This role is a great fit for someone who is comfortable navigating complex employee relations matters, conducting workplace investigations, coaching leaders through difficult situations, and balancing employee experience with compliance and business needs. You will work closely with managers, leadership, and the HR team while serving as a key resource for employee relations across the organization.

Key Responsibilities

• Employee Relations & Case Management: Serve as a primary point of contact for employee concerns, complaints, workplace conflicts, and policy-related issues from intake through resolution.
• Workplace Investigations: Plan and conduct impartial investigations, including interviews, evidence review, documentation, and preparation of clear investigation findings and recommendations.
• Manager Coaching: Coach managers and supervisors on performance management, documentation, progressive discipline, difficult conversations, and employee relations best practices.
• Conflict Resolution: Help resolve workplace concerns between employees and between employees and managers in a fair and consistent manner.
• Performance & Corrective Action: Advise leaders on performance improvement plans, corrective action, and terminations while helping promote consistency and reduce risk.
• Separation Support: Partner with HR leadership on employee separations, layoffs, severance matters, and other sensitive employment decisions.
• Leave & Accommodation Support: Provide guidance when leave or accommodation matters intersect with employee relations concerns.
• Policy & Compliance: Interpret HR policies, identify potential gaps or risks, and support updates to policies and practices as needed.
• Employment Law Compliance: Stay current on applicable federal, state, and local employment laws and help ensure HR practices remain compliant.
• Training & Manager Development: Deliver training related to anti-harassment, respectful workplace practices, code of conduct, employee relations, and manager effectiveness.
• Employee Engagement: Support employee engagement initiatives, surveys, action planning, and efforts that strengthen workplace culture.
• HR Projects & Process Improvement: Lead or contribute to HR projects, system improvements, audits, and process enhancements.

What We Are Looking For

• Bachelor’s degree in Human Resources, Business, Psychology, or a related field, or equivalent experience.
• 5+ years of progressive HR experience, including at least 3 years of employee relations experience.
• Demonstrated experience conducting workplace investigations and preparing investigation reports.
• Strong knowledge of federal and state employment laws and HR best practices.
• Strong judgment and discretion when handling sensitive or confidential matters.
• Strong communication, coaching, and conflict-resolution skills.
• Ability to work through complex employee situations while remaining fair, objective, and consistent.
• Strong organizational skills with the ability to manage multiple cases and priorities at the same time.
• Comfortable using HRIS systems, case management tools, Microsoft Office, and other HR technology.
• Experience supporting a multi-state or high-volume workforce is preferred.
• Senior living experience is preferred.

Why This Role Matters

Employee relations plays an important role in creating a workplace where employees feel heard, leaders feel supported, and workplace concerns are handled consistently and appropriately.

In this position, you will help guide leaders through challenging situations, support employees through workplace concerns, strengthen HR practices, and help create a fair and respectful work environment across the organization.

If you are an experienced HR professional who enjoys problem-solving, coaching leaders, conducting investigations, and working through complex employee situations, we would love to hear from you.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance