Employee Relations Lead

Relay; London (KY); On-site; USD 86,000 - 119,000; Full time

Job summary

Relay is seeking an experienced Employee Relations professional to join our London team. You will own complex ER cases end to end, advise site managers, and help keep investigations fair and thorough across our multi-site network.

You will work with leaders to reduce risk, build scalable ER processes, and travel to sortation centres 1–2 days per week to stay close to operations. If you bring strong UK employment law knowledge and calm communication, let's connect.

Qualifications

• End-to-end ER case management across grievances, disciplinary and conduct matters.
• Strong working knowledge of UK employment law, including early conciliation.
• Experience in high-volume, multi-site operational environments.
• Excellent written and verbal communication, especially in sensitive situations.
• Ability to build scalable ER processes and train site managers.
• Comfortable traveling to sortation centres 1–2 days per week.
• Experience supporting flexible workforce arrangements (agency/contractor).

Responsibilities

• Own complex ER cases end to end, including grievances and conduct matters.
• Advise and coach site managers on employee relations.
• Manage legal risk, including early conciliation and tribunal preparation.
• Build and improve ER processes using data and themes.
• Create a scalable ER framework across sites aligned with employment law.
• Be highly visible on site, building trust with operatives and managers.
• Support peak periods with proactive case-management.

Skills

End-to-end ER case management

UK employment law

High-volume multi-site environments

Strong communication

Site trust-building

Travel to sortation centres

Education

CIPD Level 5+ or equivalent

Job description

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen

Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• ~160 people, around half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation

What you'll do

• Own complex ER cases end to end, including grievances, disciplinary and conduct matters, ensuring fair investigations, clear outcomes and strong case records.

• Advise and coach site managers so they can confidently handle lower-level employee relations issues themselves.

• Manage legal risk, including early conciliation, tribunal preparation and external employment counsel where required.

• Build and improve ER processes, using case data and recurring themes to strengthen policies, escalation routes, training and early-warning indicators.

• Create a scalable ER framework that can be applied consistently across existing and new sites and stays aligned with employment law changes.

• Be highly visible on site, building trust with operatives and managers and helping sites prepare proactively for peak periods and increased case volumes.

Who Will Thrive in This Role?

• Strong end-to-end ER case management experience across grievances, disciplinary and conduct matters
• Good working knowledge of UK employment law, including early conciliation and tribunal preparation
• Experience in high-volume, multi-site operational environments
• Strong, calm communication skills, particularly in sensitive or conflict situations
• Experience improving ER processes and using case data to identify and communicate risk
• Comfortable travelling to sortation centres around 1–2 days per week

Desirable

• Experience supporting flexible, agency, contractor or platform-based workforces
• CIPD Level 5+ or equivalent employment law expertise

Who Thrives at Relay?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.

Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.