Employee Relations Consultant, North America – Officer

State Street; Boston (MA); On-site; USD 65,000 - 114,000; Full time

Job summary

State Street is seeking an Employee Relations Officer to support the North America ER team in workplace investigations and performance management across multiple client groups. You will independently handle routine ER matters, guide managers and HR partners, and escalate complex issues as needed while maintaining compliance with policies and laws.

You will build strong case management, documentation, and advisory skills, coordinating input from Legal, Compliance, and HR partners, and leading ER

Qualifications

• 3 years of relevant experience in Employee Relations, HR, employment law, investigations, or related field.
• Knowledge of employee relations practices, performance management, investigations, and policies.
• Strong judgment and escalation ability.
• Clear, accurate case documentation and communication.

Responsibilities

• Support investigations with materials, outline interview plans, document interviews, and summarize using case management tools.
• Independently manage performance, attendance, and routine ER matters across client groups with escalation when needed.
• Guide managers on performance improvement plans, coaching memos, and related documentation.
• Gather facts, maintain case notes, track follow-ups, and organize files per standards.
• Coordinate input from ER, Legal, Compliance, Security, and HR partners; escalate as needed.
• Ensure policies and laws are applied consistently and protect sensitive information.
• Prepare case materials, timelines, and materials for review by senior ER members or governance forums.
• Draft ER correspondence, counseling documents, and warning memos for review.
• Maintain systems and operations per corporate standards and regulatory requirements.
• Lead ER projects, such as ER Toolkit maintenance and intranet updates.
• Use data and reporting tools to identify issues and raise actionable observations to ER leadership.

Skills

Case management

Communication skills

Confidentiality

Attention to detail

Collaboration

Education

BS/BA degree

Tools

Case management software

Job description

This position supports the North America Employee Relations team on workplace investigations and employee relations matters, while independently managing performance-related matters across a range of client groups. This role is responsible for managing day-to-day employee relations matters including performance management, supporting investigations, and providing guidance to managers and HR Business Partners in accordance with company policies, employment laws, and established ER practices. The Employee Relations Officer will support and gain guidance from the more senior ERCs and develop strong case management, documentation, and advisory skills while escalating complex, sensitive, or higher risk matters as appropriate.

Key Responsibilities

• Support the North America Employee Relations team in conducting workplace investigations, including organizing materials, preparing interview outlines, documenting interviews, and assisting with investigation summaries using case management technology.
• Independently manage performance, attendance, and routine employee relations matters across a range of client groups for the organization’s Associate, Officer, and AVP populations, with escalation of complex or higher-risk issues as appropriate.
• Provide guidance to managers and HR partners on performance improvement plans, coaching documentation, counseling memoranda, and related employee relations documentation using a consultative approach that supports clear, practical decision making.
• Gather relevant facts, maintain accurate case notes, track follow-up items, and ensure case files are complete and organized in accordance with internal standards using established technology solutions and knowledge management resources.
• Coordinate input from country-specific ER Consultants, Legal, Compliance, Security, HR Business Partners, and other subject matter experts as directed or as needed escalating matters as needed.
• Ensure consistent application of company policies, procedures, and applicable employment laws, and exercise responsible stewardship of sensitive employee information.
• Assist in preparing case materials, summaries, timelines, and related documentation for review by senior ERCs or appropriate governance forums.
• Draft routine employee relations correspondence, counseling documents, warning memoranda, and other materials for review and approval before delivery.
• Maintain systems and operations in accordance with corporate standards, controls, and applicable legal and regulatory requirements.
• Lead Employee Relations projects, such as maintaining the ER Toolkit and intranet page.
• Use available data and reporting tools to identify recurring issues, trends, root causes, and emerging workplace risks, and raise actionable observations to ER leadership.

Minimum Qualifications

• 3 years of relevant experience in Employee Relations, Human Resources, employment law, investigations, or a related field, and a BS or BA degree or equivalent experience.
• Working knowledge of employee relations practices, performance management, workplace investigations, and applicable employment policies and procedures.
• Strong judgment and ability to identify when matters require escalation.
• Strong written and verbal communication skills, including the ability to prepare clear, accurate, and well-organized case documentation.
• Ability to manage multiple priorities in a fast-paced environment, while maintaining attention to detail and confidentiality.
• Comfortable interacting with diverse managers, HR partners, employees, and stakeholders across a range of client groups.
• Collaborative, practical, and solutions-oriented approach, with a willingness to learn from and support more senior Employee Relations team members.
• Use available data and reporting tools to identify recurring issues, trends, root causes, and emerging workplace risks, and raise actionable observations to ER leadership.

Salary Range

$65,000 - $113,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job ID: R-798315