Employee Relations Business Partner

RaceTrac; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

RaceTrac is seeking an Employee Relations Business Partner to own complex investigations from intake to resolution within the region. You will advise managers and HR partners on fair, legally sound outcomes and maintain detailed case records in our centralized platform.

In this individual contributor role, you will collaborate with Operations, Legal, and Asset Protection to steer investigations, resolve conflicts, and guide leaders on performance, documentation, and accommodation decisions.

Qualifications

• Wicklander-Zulawski interview certification.
• PHR or SHRM-CP certification.
• Experience supporting field, retail, distribution, or other multi-site workforces.

Responsibilities

• Own complex Employee Relations investigations end to end, including intake, planning, evidence gathering, findings, recommendations, and resolution.
• Consult with managers, HR Partners, and Operations on conduct, performance, and documentation standards.
• Lead conflict resolution and mediation to restore working relationships and de-escalate formal complaints.
• Partner with Legal, Asset Protection, and other stakeholders to ensure legally compliant, risk-informed outcomes.

Skills

Wicklander-Zulawski interview certif

PHR or SHRM-CP

Experience with multi-site teams

Job description

RaceTrac Company Overview Job Description: The Employee Relations Business Partner serves as the primary case owner for complex Employee Relations investigations within an assigned region. The role manages cases end to end, from intake through documentation and resolution, and advises managers and HR Business Partners on fair, consistent, and legally sound outcomes. This individual contributor reports to the Manager, Employee Relations for the region and has no direct reports. The role owns Tier 2 and Tier 3 complex Employee Relations cases and partners closely with HR Business Partners, Operations, Legal, and other stakeholders to support objective, respectful, and risk-informed case outcomes.

Responsibilities:

Investigations & Case Management

• Own complex Employee Relations investigations end to end, including intake, investigation planning, evidence gathering, factual findings, recommendations, and resolution.
• Investigate allegations of harassment, discrimination, retaliation, workplace violence, threats, ethics violations, and policy violations.
• Interview complainants, witnesses, and accused employees.
• Gather documentation and evidence, make factual findings, and recommend corrective action.
• Maintain accurate, timely case records in the centralized case management platform.
• Document investigation outcomes to a standard that withstands legal and agency review.

Consultation & Advisement

• Provide consultation and advisement to managers, HR Business Partners, and Operations.
• Advise on performance management, corrective action, documentation standards, and termination decisions.
• Guide leaders on employee conduct issues, team conflict, and leave or accommodation concerns.
• Ensure recommendations are consistent, fair, legally compliant, and risk reducing.

Conflict Resolution & Mediation

• Lead conflict resolution and workplace mediation for interpersonal and team disputes.
• De-escalate concerns before they become formal complaints when appropriate.
• Facilitate resolution conversations between employees and leaders.
• Help restore working relationships following an investigation.
• Refer matters to the appropriate escalation tier when local resolution is not possible.

Legal & Cross-Functional Partnership

• Partner with HR Business Partners, Operations, and Legal on case strategy.
• Support EEOC charges, state agency complaints, and unemployment matters with evidence collection and investigation summaries.
• Partner with Asset Protection on fraud and theft matters.
• Escalate high-risk matters to the Manager, Employee Relations in line with the escalation framework.
• Apply federal and state employment-law requirements to case decisions and recommendations.

Trends, Training & Continuous Improvement

• Coach and train managers on Employee Relations practices and policy application.
• Flag emerging trends, recurring workplace issues, and manager risk indicators.
• Contribute to Employee Relations standard operating procedures, templates, and toolkits.
• Support enterprise reporting with accurate case data and complete closure detail.
• Participate in ongoing Employee Relations certification and investigative skills development.

Qualifications:

• Wicklander-Zulawski interview certification.
• PHR or SHRM-CP certification.
• Experience supporting field, retail, distribution, or other multi-site workforces.

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Working at RaceTrac, Inc. (RTI) will surprise you! We are more than just a convenience store business. RTI is made up of five operating divisions: RaceTrac, RaceWay, Gulf, Inc, and Energy Dispatch. While there are many different teams that keep our business running each day, we can guarantee you a few things if you join one of our teams - we never stop learning and we are constantly innovating, improving, and trying new things. There is never a dull day.