Employee Relations and Training Manager

Arcnbc; Attleboro (MA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Voluntary Retirement 403(b)

Health Insurance

Dental and Vision Insurance

Life Insurance

FSA

Pet Insurance

Mileage Reimbursement

Job summary

The Arc of Bristol County in Attleboro, MA is seeking an Employee Relations and Training Manager to lead employee relations matters and provide training support. This is a manager-level role with no direct reports, requiring experience in workplace investigations and leadership development.

The position offers a Monday–Friday schedule, potential for one remote day, and competitive benefits including health and dental insurance, 403(b) retirement, and mileage reimbursement.

Qualifications

• Strong writing, communication, and conflict resolution skills.

Responsibilities

• Lead most employee relations cases from intake through resolution with support from HR leadership.
• Conduct thorough, impartial investigations and prepare clear findings and recommendations.
• Advise managers on difficult conversations, documentation, performance improvement, and corrective action.
• Review proposed employment actions for fairness and consistency, partnering with HR leadership on sensitive matters.
• Maintain confidential case records and follow up to ensure concerns are addressed.
• Use employee relations trends to develop practical manager training and improvements to workplace practices.

Skills

Communication skills

Conflict resolution

Writing skills

Education

Bachelor's degree in HR/Business/related field

Job description

• DESE - MA Dept. of Elementary & Secondary Education; helps individuals (ages 6-22); program nested within Family Support
• HBTS - Home-Based Therapeutic Services are intensive services that help families with children with moderate-severe behavioral health, developmental, or physical disabilities. RI only

Position: Employee Relations and Training Manager

Location: Attleboro, MA

Job Id: 892

# of Openings: 0

Job # - 892

Schedule: Monday-Friday 40 hours/week, potential for one remote day

Pay Rate: $75,000-$85,000 annual salary

About Us

The Arc of Bristol County provides innovative services and programs that empower individuals with intellectual and developmental disabilities to live their best lives. Through advocacy, community partnerships, and exceptional support, we promote growth, inclusion, and innovation for people of all abilities.

• Voluntary Retirement 403(b)
• Life Insurance
• Health Insurance
• Dental and Vision Insurance
• FSA (Flexible Spending Account)
• Pet Insurance
• Mileage Reimbursement

We’re seeking an experienced HR professional with a strong background in employee relations and workplace investigations. With support from HR leadership, this role leads most employee relations matters, helping employees and managers navigate workplace concerns with fairness, sound judgment, and clear guidance. The position also supports leadership development through training and coaching informed by the issues managers encounter in their daily work.

This is a manager-level role with no direct reports. Travel between organizational sites and occasional scheduling flexibility may be needed.

Minimum Qualifications

• Bachelor's degree in Human Resources, Business Administration, Social Work, Psychology, Organizational Development, or a related field.
• Working knowledge of federal employment laws and Massachusetts and Rhode Island employment requirements.
• Strong writing, communication, and conflict resolution skills, with the judgement and discretion to manager sensitive situations.
• Experience developing and facilitating employee training or leadership development.

Preferred Qualifications

• SHRM-CP, SHRM-SCP, PHR, or SPHR
• Experience in nonprofit, human services, healthcare, or a similar setting.

Job Requirements

• Lead most employee relations cases from intake through resolution, including workplace complaints, conflict, misconduct, ad performance concerns, with support from HR leadership.
• Conduct thorough, impartial investigations, assess evidence, and prepare clear findings and recommendations.
• Advise managers on difficult conversations, documentation, performance improvement, and corrective action.
• Review proposed employment actions for fairness, consistency, and potential risk, partnering with HR leadership on sensitive or complex matters.
• Maintain confidential case records and follow up to ensure concerns are addressed.
• Use employee relations trends to develop practical manager training, coaching, and improvements to workplace practices.

*Benefits eligibility is based on full-time hours.

Employment compliance with the Americans with Disabilities Act

The physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to use hands in order to handle or feel objects, tools, and controls; reach with hands or arms, stoop, kneel, talk, and hear. The employee is required to stand, walk, sit, and occasionally be required to lift/transfer up to 50/70 lbs. alone or occasionally up to 200lbs with the assistance of other staff. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.