Employee Lifecycle Specialist

Perrigouk; Michigan; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Perrigo is seeking an Employee Lifecycle Specialist to support end-to-end HR services and lifecycle cases for employees and managers. You will work with COEs, HRBPs and regional teams to implement changes, optimize processes, and drive service excellence across a multinational environment.

The role emphasizes strong case management, stakeholder engagement, and a commitment to an excellent employee experience. A hybrid work model is offered in many roles.

Qualifications

• Bachelor's degree in Business, HR or related field.
• Minimum 2+ years of HR services delivery experience.
• Experience with standard operating processes.
• Excellent interpersonal and collaboration skills.
• Experience with multi-national, multi-lingual environments.
• Fluency in English; additional languages a plus.
• Proficient with SAP SuccessFactors.
• Strong case management knowledge.

Responsibilities

• Provide end-to-end support to employees and managers on lifecycle cases.
• Escalate Tier 1 issues and coordinate with COEs/HRBPs.
• Partner with COEs & HRBPs to implement strategy changes.
• Lead process optimization and project management for ELC processes.
• Participate in SME groups and HR system implementations.
• Ensure immigration compliance and accurate information for all countries.
• Deliver high-quality customer service and maintain stakeholder relationships.
• Translate trends into action plans.

Skills

Interpersonal skills

Collaboration

Customer service

English proficiency

Case management

Multinational experience

Time management

Education

Bachelor's degree in Business, HR or related field

Tools

SAP SuccessFactors

MS Office

Job description

Description Overview

As Employee Lifecycle specialist, you will be a key member of the Employee Lifecycle team, part of our People Solutions function, with the mission of supporting the execution of HR services that deliver value to the organisation, while driving efficiency, effectiveness & delivering a superior employee experience.

You will be responsible for providing end-to-end support to our employees & managers on sensitive & complex employee lifecycle cases as well as being a designated subject matter expert on different HR processes & programs including participating in system & process improvement projects related to HR technology.

Scope of the Role

• Manage the resolution of typically Tier 2 (complex) inquiries & support requests raised by Perrigo employees, managers & HR colleagues
• Act as a point of escalation for Tier 1 co-ordinators, engaging relevant specialist &/or expert teams when required & further escalating to Regional HR teams, HRBPs or appropriate COEs when justified
• Partner with COEs & HRBPs to understand upcoming strategy, policy and program changes and enable within the ELC team
• Support & lead on process optimization and project management for processes moving to the ELC team
• Participate in subject matter expert groups
• HR systems implementations & enhancements: work with country related HR & subject matter experts to understand business needs, partner with HR technology to enable them and co-ordinate process change management
• Monitor immigration compliance over the lifecycle of employees in all countries under your domain flagging any upcoming renewals & potential issues & escalating to relevant specialists as appropriate
• Advise Tier 1 ELC co-ordinators on HR processes, improvements & best practices
• Proactively ensure all Tier 0 (self-service) information & guidance on all our employee lifecycle processes is up to date, relevant & accessible to all stakeholders
• Ensure a positive experience for all Employees & People Managers even when processes & situations are challenging ones by maintaining respect for individuals & delivering excellent customer service at all times. Role model this across the team
• Monitor adherence to defined KPIs including SLAs, leveraging leading measures to identify potential issues as early as possible & ensuring they are resolved in a timely manner & in line with People Solutions governance & escalation process
• Maintain excellent relationships with stakeholders providing them with meaningful & actionable insights that can help improve end to end process performance
• Translate trends into action plans
• Ensure high quality collaboration with all other People Solutions teams to ensure alignment & consistency of services delivered
• Foster a culture of service excellence with your peers, role-modelling this to deliver true best in class services to all

Projects & Continuous Improvement

• Proactively lead & contribute to a variety of projects & initiatives which support the employee lifecycle team & the wider People Solutions continuous improvement agenda
• Provide guidance & support provision of training to end-users & key stakeholders on Employee Lifecycle processes at Perrigo
• Continuously improve ways of working, looking for opportunities to enhance our service offering, streamline & simplify activities, remove or automate lower value adding tasks while always providing excellent customer experience
• Other duties as assigned

Experience Required

• Bachelors Degree in Business, Human Resources or related field highly preferred
• Minimum of 2 + years experience in HR services delivery environment
• Experience with standard operating processes & procedures
• Efficient use of MS office & other key business tools (word, excel, PowerPoint
• Previous experience with SAP SuccessFactors
• Excellent interpersonal, collaboration & engagement skills required to work with all levels of business leadership, business users & functional teams
• Confidently able to successfully deliver services & have high quality interactions with Business partners & customer groups
• Ideally fluent in 2 or more languages (one of them English)
• Ability to manage cases, oversee multiple workloads & resolve complex multi-step processes
• Experience of working a multi-national, multi-lingual & culturally diverse environment both locally & remotely services
• Excellent knowledge of case management practices & systems & the advanced functionality it provides

Benefits

We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Hybrid Working Approach

We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.