Employee Lifecycle Specialist

Perrigouk; Allegan Township (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Forbes Best Employers listing

Job summary

Perrigo is seeking an Employee Lifecycle Specialist to support HR services and drive efficiency across the Employee Lifecycle team within People Solutions. You will handle sensitive and complex employee cases and act as a SME on HR processes and programs, including HR technology projects.

You will collaborate with COEs and HRBPs to implement policy changes, improve processes, and ensure an excellent employee experience across multiple countries while maintaining strong stakeholder relationships.

Qualifications

• Bachelor's degree in Business, HR or related field preferred.
• Minimum of 2+ years experience in HR services delivery environment.
• Experience with standard operating processes & procedures.
• Experience with SAP SuccessFactors.
• Excellent interpersonal, collaboration & engagement skills required to work with all levels of business leadership, business users & functional teams.
• Ideally fluent in 2 or more languages (one of them English).
• Ability to manage cases, oversee multiple workloads & resolve complex multi-step processes.
• Experience of working in a multi-national, multi-lingual & culturally diverse environment both locally & remotely.

Responsibilities

• Manage resolution of Tier 2 (complex) inquiries & support requests raised by Perrigo employees, managers & HR colleagues.
• Act as a point of escalation for Tier 1 coordinators and escalate to Regional HR teams when justified.
• Partner with COEs & HRBPs to understand upcoming policy changes and enable within the ELC team.
• Lead process optimization and project management for processes moving to the ELC team.
• Participate in subject matter expert groups and HR systems implementations & enhancements.
• Monitor immigration compliance across countries in scope and flag renewals or issues.
• Advise Tier 1 coordinators on HR processes, improvements & best practices.
• Ensure self-service information is up to date and accessible to stakeholders.
• Maintain high-quality collaboration with People Solutions teams to ensure alignment of services.
• Foster a culture of service excellence and deliver best-in-class services.

Skills

Interpersonal skills

Collaboration

Customer service

Education

Bachelor's degree in Business/HR

Tools

SAP SuccessFactors

Job description

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At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

Join us on our One Perrigo journey as we evolve to win in self-care.

Description Overview

As Employee Lifecycle specialist, you will be a key member of the Employee Lifecycle team, part of our People Solutions function, with the mission of supporting the execution of HR services that deliver value to the organisation, while driving efficiency, effectiveness & delivering a superior employee experience.

You will be responsible for providing end-to-end support to our employees & managers on sensitive & complex employee lifecycle cases as well as being a designated subject matter expert on different HR processes & programs including participating in system & process improvement projects related to HR technology.

Scope of the Role

• Manage the resolution of typically Tier 2 (complex) inquiries & support requests raised by Perrigo employees, managers & HR colleagues
• Act as a point of escalation for Tier 1 co-ordinators, engaging relevant specialist &/or expert teams when required & further escalating to Regional HR teams, HRBPs or appropriate COEs when justified
• Partner with COEs & HRBPs to understand upcoming strategy, policy and program changes and enable within the ELC team
• Support & lead on process optimization and project management for processes moving to the ELC team
• Participate in subject matter expert groups
• HR systems implementations & enhancements: work with country related HR & subject matter experts to understand business needs, partner with HR technology to enable them and co-ordinate process change management
• Monitor immigration compliance over the lifecycle of employees in all countries under your domain flagging any upcoming renewals & potential issues & escalating to relevant specialists as appropriate
• Advise Tier 1 ELC co-ordinators on HR processes, improvements & best practices
• Proactively ensure all Tier 0 (self-service) information & guidance on all our employee lifecycle processes is up to date, relevant & accessible to all stakeholders
• Ensure a positive experience for all Employees & People Managers even when processes & situations are challenging ones by maintaining respect for individuals & delivering excellent customer service at all times. Role model this across the team
• Monitor adherence to defined KPIs including SLAs, leveraging leading measures to identify potential issues as early as possible & ensuring they are resolved in a timely manner & in line with People Solutions governance & escalation process
• Maintain excellent relationships with stakeholders providing them with meaningful & actionable insights that can help improve end to end process performance
• Translate trends into action plans
• Ensure high quality collaboration with all other People Solutions teams to ensure alignment & consistency of services delivered
• Foster a culture of service excellence with your peers, role-modelling this to deliver true best in class services to all

Projects & Continuous Improvement

• Proactively lead & contribute to a variety of projects & initiatives which support the employee lifecycle team & the wider People Solutions continuous improvement agenda
• Provide guidance & support provision of training to end-users & key stakeholders on Employee Lifecycle processes at Perrigo
• Continuously improve ways of working, looking for opportunities to enhance our service offering, streamline & simplify activities, remove or automate lower value adding tasks while always providing excellent customer experience
• Other duties as assigned

Experience Required

• Bachelors Degree in Business, Human Resources or related field highly preferred
• Minimum of 2 + years experience in HR services delivery environment
• Experience with standard operating processes & procedures
• Efficient use of MS office & other key business tools (word, excel, PowerPoint
• Previous experience with SAP SuccessFactors
• Excellent interpersonal, collaboration & engagement skills required to work with all levels of business leadership, business users & functional teams
• Confidently able to successfully deliver services & have high quality interactions with Business partners & customer groups
• Ideally fluent in 2 or more languages (one of them English)
• Ability to manage cases, oversee multiple workloads & resolve complex multi-step processes
• Experience of working a multi-national, multi-lingual & culturally diverse environment both locally & remotely services
• Excellent knowledge of case management practices & systems & the advanced functionality it provides

Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo