Employee Health & Benefits Sr. Client Manager

Marsh & McLennan Companies; Chattanooga (TN); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Employee Health & Benefits Sr. Client Manager, where you will play a crucial role in delivering exceptional client service and solutions. In this dynamic position, you'll work closely with clients and internal teams to ensure their needs are met while navigating the complexities of the insurance landscape. With a strong emphasis on collaboration and innovation, you'll contribute to a culture that values personal and professional development. This is an exciting opportunity to make a meaningful impact in a supportive and inclusive environment that celebrates diverse backgrounds and perspectives.

Benefits

Medical, Dental and Vision Insurance

401K and Company Match Program

Company-Paid Life and Disability

Generous Paid Time Off

Employee Assistance Program (EAP)

Volunteer Paid Time Off (VTO)

Tuition Reimbursement

Professional Development Opportunities

Charitable Contribution Match Programs

Stock Purchase Opportunities

Qualifications

• 5-7 years in the insurance industry with brokerage experience preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Provide outstanding customer service to clients and assess their needs.
• Oversee marketing processes for new and renewal clients.

Skills

Insurance Industry Experience

Customer Service Skills

Presentation Skills

Communication Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Life & Health License

Tools

Agency Management Systems

Imaging Systems

Job description

Company:

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Sr. Client Manager at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to our Chattanooga, TN office to be considered for this role and have the ability to commute to a local office a minimum of three days per week.

A day in the life.

As an Employee Health & Benefits Sr. Client Manager you will:

• Ensure outstanding customer service is provided to clients, both directly and by other members of the production team
• Communicate closely with Producers and act as key liaison with clients to assess needs and provide solutions
• Oversee, facilitate or execute new/renewal marketing process
• Design detailed analyses and presentations for prospect/client meetings
• Develop educational materials including Benefit Enrollment Guides
• Review SPD’s and agreements/contracts for accuracy
• Assist clients with resources relative to HIPAA, COBRA, FLEX, ERISA, etc.
• Handle any claim resolutions and plan administration problems
• Filing, file set-up, file maintenance in Agency Management and Imaging System

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• 5-7 years previous insurance industry experience with at least 2-3 years in a brokerage or agency environment
• Excellent presentation, written, communication, and customer service skills
• Previous experience working with small groups preferred
• Proficient with Microsoft Word, Excel, Power Point, and Outlook
• Ability to learn Agency Management and Imaging Systems
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
• Life & Health license required

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

#MMASE