Employee Health & Benefits Client Manager

Marsh McLennan Agency; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Life insurance

Disability insurance

Paid time off

EAP

Volunteer paid time off

Career mobility

Tuition reimbursement

Stock purchase plan

Job summary

Marsh McLennan Agency (MMA) is seeking an Employee Health & Benefits Client Manager in Nashville. You will build client relationships, oversee benefits program administration, and deliver strategic, compliant, and cost-conscious solutions.

You’ll collaborate with clients to assess needs, manage enrollments, and coordinate with carriers and vendors, ensuring timely service delivery and strong renewals. A focus on client service, communication, and regulatory knowledge is essential.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources or related field preferred.
• 3-5 years of experience in employee benefits, insurance or account management, preferably in a brokerage or agency environment.
• Strong knowledge of health and benefits regulations and industry trends.
• Excellent communication, negotiation and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple projects and priorities effectively.
• A commitment to providing exceptional client service.
• Life & Health resident agents license required.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for all health and benefits inquiries and issues.
• Program Administration: Oversee the implementation and administration of employee health and benefits programs, including health insurance, dental, vision and wellness initiatives.
• Strategic Planning: Collaborate with clients to assess needs and develop tailored benefits solutions that align with organizational goals and budgets.
• Compliance Oversight: Ensure all programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
• Reporting and Analysis: Prepare and present reports on benefits utilization, claims trends, and program effectiveness to clients.
• Vendor Management: Liaise with insurance carriers and vendors to negotiate contracts, resolve issues, and ensure delivery of services meets client expectations.
• Open Enrollment Support: Lead the open enrollment process, including communication strategies, employee education and enrollment logistics.
• Training and Development: Provide training and support to clients and their employees on benefits programs and best practices.
• Problem Resolution: Address and resolve client issues related to claims, plan administration and service delivery in a timely manner.
• Team Collaboration: Work closely with sales, underwriting and compliance to ensure seamless service delivery and client satisfaction.
• Account Servicing: Assist the Producer and team in servicing existing accounts, including renewals and maintaining customer files.
• Communication Materials: Develop communication materials such as Benefit Enrollment Guides and coordinate enrollment meetings.
• Documentation Review: Review Summary Plan Documents and agreements for accuracy and assist clients with resources related to HIPAA, COBRA, FLEX, ERISA, etc.
• Enrollment Management: Verify enrollment applications, transmit to carriers, and assist policyholders with claim forms, policy changes and cancellations.

Skills

Client management

Communication

Negotiation

Analytical thinking

Time management

Team collaboration

Problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Job description

Employee Health & Benefits Client Manager

Marsh McLennan Agency (MMA) is a leading provider of business insurance, employee health & benefits, retirement and private client insurance solutions. With 200 offices across North America, we combine local consultant service with the global resources of the world’s leading professional services firm, Marsh.

Location & Travel

Must be within driving distance of our Nashville, TN office and be able to commute to the office a minimum of three days per week.

Role Overview

As an Employee Health & Benefits Client Manager, you will build and maintain strong client relationships, oversee program administration, provide strategic advice, guarantee compliance, and deliver exceptional service.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for all health and benefits inquiries and issues.
• Program Administration: Oversee the implementation and administration of employee health and benefits programs, including health insurance, dental, vision and wellness initiatives.
• Strategic Planning: Collaborate with clients to assess needs and develop tailored benefits solutions that align with organizational goals and budgets.
• Compliance Oversight: Ensure all programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
• Reporting and Analysis: Prepare and present reports on benefits utilization, claims trends, and program effectiveness to clients.
• Vendor Management: Liaise with insurance carriers and vendors to negotiate contracts, resolve issues, and ensure delivery of services meets client expectations.
• Open Enrollment Support: Lead the open enrollment process, including communication strategies, employee education and enrollment logistics.
• Training and Development: Provide training and support to clients and their employees on benefits programs and best practices.
• Problem Resolution: Address and resolve client issues related to claims, plan administration and service delivery in a timely manner.
• Team Collaboration: Work closely with sales, underwriting and compliance to ensure seamless service delivery and client satisfaction.
• Account Servicing: Assist the Producer and team in servicing existing accounts, including renewals and maintaining customer files.
• Communication Materials: Develop communication materials such as Benefit Enrollment Guides and coordinate enrollment meetings.
• Documentation Review: Review Summary Plan Documents and agreements for accuracy and assist clients with resources related to HIPAA, COBRA, FLEX, ERISA, etc.
• Enrollment Management: Verify enrollment applications, transmit to carriers, and assist policyholders with claim forms, policy changes and cancellations.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources or related field preferred.
• 3‑5 years of experience in employee benefits, insurance or account management, preferably in a brokerage or agency environment.
• Strong knowledge of health and benefits regulations and industry trends.
• Excellent communication, negotiation and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple projects and priorities effectively.
• A commitment to providing exceptional client service.
• Life & Health resident agents license required.

Benefits

• Medical, dental and vision insurance
• 401(k) and company match program
• Company‑paid life and disability insurance
• Generous paid time off program
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match program
• Stock purchase opportunities

Marsh McLennan and its affiliates are EEO Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.