Employee Health & Benefits Client Manager

International Catalyst Services, LLC; Birmingham (AL); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player is looking for a dynamic Employee Health & Benefits Client Manager to join their inclusive and award-winning team. In this role, you will assist in servicing existing accounts, coordinate client meetings, and ensure accurate documentation and communication. Your expertise in the employee health and benefits insurance sector will be crucial in delivering exceptional service and support to clients. With a commitment to professional development and a culture that values diversity and collaboration, this opportunity offers a chance to thrive in a meaningful and impactful role. If you are passionate about making a difference, this position is for you.

Benefits

Medical, dental and vision insurance

401K and company match program

Company-paid life and disability

Generous paid time off programs

Employee assistance program (EAP)

Volunteer paid time off (VTO)

Career mobility

Employee networking groups

Tuition reimbursement

Charitable contribution match programs

Qualifications

• 3-5 years in employee health & benefits insurance industry.
• Excellent communication and customer service skills required.

Responsibilities

• Assist in servicing existing accounts, including renewals.
• Coordinate client meetings and develop communication materials.

Skills

Employee Health & Benefits Insurance Experience

Presentation Skills

Written Communication Skills

Customer Service Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Agency Management Systems

Imaging Systems

Tools

Microsoft Office Suite

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Client Manager at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to our Birmingham, AL office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As an Employee Health & Benefits Client Manager you will:

• Assist Employee Health & Benefits Producer and team in servicing existing accounts in every capacity, including renewals
• Keep production team fully informed of pertinent activities on the accounts
• Set up and maintain customer files
• Coordinate and participate in periodic meetings with clients and vendors
• Develop communication materials including Benefit Enrollment Guides
• Review SPD’s and agreements/contracts for accuracy
• Coordinate and conduct employee enrollment meetings
• Assist clients with resources relative to HIPAA, COBRA, FLEX, ERISA, etc.
• Assist policyholders with claim forms, policy changes, cancellations, etc.
• Verify accuracy and completion of enrollment applications and transmit to carriers
• All facets of implementation of new clients or additional coverages for existing clients

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• 3-5 years previous employee health & benefits insurance industry experience with a brokerage or agency environment
• Excellent presentation, written, communication, and customer service skills
• Proficient with Microsoft Word, Excel, Power Point, and Outlook
• Ability to learn Agency Management and Imaging Systems
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

#MMASE