Employee Grocery Store Supervisor

Nemacolin Woodlands Resort; Farmington (Fayette County); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a renowned luxury resort where you will provide exceptional service in various roles including cashier and clerk, ensuring guests have a memorable experience. With a focus on training and development, candidates will thrive in a supportive environment dedicated to personal and professional growth.

Benefits

401(k) plan

Paid vacation and holidays

Family medical, dental, and vision insurance

Employee and educational assistance program

Discounts on resort amenities

Qualifications

• Ability to work with grace under pressure.
• Ability to be flexible with work schedule.
• Ability to navigate technology efficiently.

Responsibilities

• Ensure the store is clean, well-stocked, and welcoming.
• Accurately process guest transactions at the POS system.
• Support training and leadership within the team.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

Serv Safe Food Handler Certification

PA RAMP Server/Seller Certification

Job description

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

You will be an essential part of the Market at Wisteria Team, reporting to the Manager of the Market at Wisteria. You’ll provide our guests (both internal and external) with exceptional service by fulfilling different roles throughout the day, dependent on the needs of the store.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Clerk: When you’re acting as a clerk, you’re ensuring our store is ready for and welcoming to our guests. This means clean, well stocked, and visually appealing. To be successful, you’ll:

• Greet each guest warmly, genuinely and offer assistance.
• Know our merchandise and where to locate it.
• Stock and maintain products according to our merchandising standards: following FIFO, and visual protocols. Tag and/or re-tag items to pricing protocols.
• Communicate and collaborate with management on inventory-both items that we’re low on, and items that are short-dated.
• Receive delivery orders and confirm the accuracy of both the order and the invoice.
• Perform routine and deep cleaning according to our schedule.
• Ensure storage and back stock areas are organized and clean.
• Execute our closing checklist precisely, to ensure the store is ready for the next day.

Cashier: When cashiering, you’re ensuing our guests and inventory are both properly served and accounted for.

• Kindly and efficiently interacts with each guest.
• Accurately operates the Point of Sales system while efficiently processing guest transactions.
• Handle all cash to protocol.
• Executes daily financial reporting, documentation, and cash drop to standard.
• Upholds Responsible Alcohol Management Program requirements through respectful carding practices and appropriate follow through.

Barista, Juicing, & Grab & Go: Delighting our guests with exceptional service and quality products.

• Greet each guest warmly, genuinely and offer assistance.
• Execute guest’s order to standard.
• Always follows all food safety and hygiene protocols.
• Re-stocks and preps diminishing items in anticipation of meeting future guests’ needs.
• Executes equipment maintenance schedule to protocol .
• Execute our opening checklist precisely, to ensure the store is ready for guests.

Supervisor: Support our team through training, ongoing feedback and leadership. Support our guests through exceptional service, problem-solving, and recovery, as needed.

• Lead by example. At Nemacolin this means always following the policies and procedures, acting in respectful, inclusive ways at all times, and taking a sense of ownership for all aspects of the operation.
• Set specific, measurable expectations.
• Give specific, measurable, timely feedback-both reinforcing and corrective.
• Develop staff through ongoing training and support.
• Model and foster open communication by ensuring team members have information, input, and influence.
• Care for the guests, staff, and self safely and appropriately.
• Collaborate and help out team members at levels.
• Assist guests with everything from routine interactions, problem-solving and, when needed appropriate guest recovery.

Our ideal team member will have:

• A respectful, inclusive, people-centered, solution-oriented mindset.
• Serv Safe Food Handler Certification, or the ability to get it within 30 days of hire.
• PA RAMP Server/Seller Certification, or the ability to get it within 30 days of hire.
• Ability and desire to work in all areas of the store, as needed.
• Ability to work in a team and share responsibilities and duties.
• Ability to work with grace under pressure.
• Ability to be a friendly, empathic, and adept communicator.
• Ability to resolve interpersonal conflict in a straightforward and timely manner.
• Ability to gracefully accept and respond to feedback.
• Ability to set priorities, be organized, and be a self-starter.
• Ability to navigate technology efficiently.
• Ability to be flexible regarding work schedule. While we strive to ensure our team members have work-life balance, a minimum of 2 days of a week, and a regular schedule, occasionally this position will demand something different including the potential for working evenings/nights, early mornings, weekends, and/or holidays.

The Essential Physical Requirements of the job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.