Employee Experience & Workplace Operations Lead

Manychat; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Free lunches

Office snacks

Hybrid work

Healthcare

Professional development budget

Company offsites

Job summary

Manychat in Austin seeks an Employee Experience and Workplace Operations professional to own the US employee experience, supporting local staff, remote workers, and office visitors. You will partner with People Ops to optimize onboarding and the overall journey, ensuring a welcoming, efficient environment from day one.

You’ll manage the Austin office operations, coordinate events, and streamline vendor relations, while aligning local efforts with company-wide programs and initiatives.

Qualifications

• There is no single background required for this role.
• Ideally you come from Employee Experience, Workplace, hospitality, coworking, operations, project management, customer experience, or a similar environment.
• What matters most: Bring a positive attitude and a genuine drive to make life better for everyone at Manychat.

Responsibilities

• Be the primary point of contact for employee experience in the US, supporting local team members, remote employees, and office visitors.
• Team up with the People Ops Partner to make onboarding and the overall employee experience feel seamless.
• Own the welcome experience from start to finish, think preboarding info, welcome packs, and those local touches that make people feel at home on day one.
• Plan and support internal events, team gatherings, and local community activities.
• Identify gaps across the employee journey and turn them into practical improvements.
• Partner with the Employee Experience Program Manager to keep local execution aligned with company-wide programs.
• Run the day-to-day experience of our Austin office, including facilities, vendor management, workplace services, and employee requests.
• Manage coworking accounts for our New York and San Francisco hubs.
• Support team offsites and business events with workplace and logistics coordination.
• Streamline vendor management, automate repetitive work, and cut unnecessary coordination.

Job description

Manychat in Austin seeks an Employee Experience and Workplace Operations professional to own the US employee experience, supporting local staff, remote workers, and office visitors. You will partner with People Ops to optimize onboarding and the overall journey, ensuring a welcoming, efficient environment from day one.

You’ll manage the Austin office operations, coordinate events, and streamline vendor relations, while aligning local efforts with company-wide programs and initiatives.