Employee Experience Technical Writer

airbnb, Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Airbnb is seeking a Technical Writer for the Employee Experience team to enhance documentation strategies and improve tool adoption. This role requires strong technical writing skills, HR tool knowledge, and a collaborative approach to create effective user-centric content.

Benefits

Bonus eligibility

Equity options

Employee Travel Credits

Inclusive hiring process

Qualifications

• 7 years of technical writing experience, preferably in an HR environment.
• Bachelor's degree in related field preferred.
• Experience with HR tools and content management systems.

Responsibilities

• Collaborate with stakeholders to research and develop user-centric documentation.
• Design documentation frameworks and templates for goal-setting and planning.
• Create user guides and training materials for new tools.

Skills

Technical writing

HR tools knowledge

Content management

Visualization tools

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

Confluence

Greenhouse

Workday

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Employee Experience (EX) Technical Writer will partner with Knowledge Managers, technology and tool owners (e.g. Greenhouse), and Business Systems Engineers to understand current processes and tooling and where these can be improved. Lead documentation strategy and execution across Digital Employee Experience (DEX) initiatives (i.e. technology initiatives that enable employees to be creative, productive, and collaborative), focusing on creating clear, user-centric content that enables effective adoption of new tools and processes.

A Typical Day:

• Collaborate with various stakeholders to research, outline, write, and edit engaging new content for DEX initiatives that meets project requirements.
• Review existing content and brainstorm creative ways to enhance and improve it.
• Develop content in diverse media formats to ensure maximum usability, maintaining a consistent voice throughout all documentation.
• Design and sustain templates that align with organizational standards.
• Partner with knowledge managers to identify the best documentation repositories and compile and store content efficiently.

Aligning Priorities, Workforce Planning, and Execution

• Design and implement documentation frameworks for goal-setting, workforce planning, and project execution processes
• Create templates and style guides for consistent documentation across planning tools
• Write technical documentation for platform integrations and workflows
• Develop user guides and training materials for new planning tools and processes

Digital Efficiency and Effectiveness

• Document tool evaluation framework and governance processes
• Create migration guides and documentation for tool consolidation efforts
• Write user guides for core toolset adoption
• Develop content strategy for tool usage best practices

Evolving Key Employee Moments through Service Design

• Support documentation needs for knowledge base restructuring
• Create templates for capturing employee journey documentation
• Contribute to content governance framework documentation

Your Expertise:

• 7 years of technical writing experience, preferably in an HR environment
• Bachelor’s degree in related field (preferred)
• Experience with HR tools required (e.g. Workday, Greenhouse, etc.)
• Experience using visualization tools (e.g. Miro)
• Experience with content management systems such as Confluence, RightAnswers
• Experience building resources with diverse media formats such as videos, graphics, text
• Work effectively with cross functional partners
• Work independently and able to use sound judgment to make decisions

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.