Employee Experience Manager

Minnesota Council of Nonprofits; Northfield (MN); On-site; USD 88,000 - 91,000; Full time

Benefits offered by this job

403(b) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid time-off

Job summary

Carleton College seeks an Employee Experience Manager to lead staff development, performance management, and engagement initiatives campus-wide. You will partner with managers, provide expert guidance on professional growth, and help cultivate a welcoming culture while advancing HR programs.

The role reports to the Director of Human Resources, supervises one staff member, and demands 5+ years of progressive HR experience with training design and compliance knowledge. A BA/BS is required.

Qualifications

• 5+ years of progressive, full-time professional HR experience with demonstrated experience in training design and performance management systems.
• Proven expertise in organizational management, and employment law/compliance.
• Demonstrated experience supporting and promoting a diverse workforce.
• Strong analytical, presentation, and interpersonal skills.

Responsibilities

• Staff Orientation, Training & Development: Design, execute, and oversee College-wide learning, professional development, and training programs.
• Performance Management: Coordinate and refine the College's performance appraisal, review, and ongoing feedback mechanisms.
• Employee Engagement: Analyze engagement data, surveys, stay interviews, and exit interviews to identify trends and implement improvements.
• Additional responsibilities: Maintain HR webpage and materials; collaborate with partners; support broader HR initiatives.

Skills

Analytical skills

Presentation skills

Interpersonal skills

Diversity & inclusion

Communication

Education

Bachelor's degree in Business, HR, or related field (or equivalent experience)

HR leadership in higher education (preferred)

Tools

Workday (HRIS)

Web applications

Database management

Job description

Position Overview

The Employee Experience Manager drives workplace excellence by leading two central priorities for the College: Staff Professional Development and Performance Management. Reporting to the Director of Human Resources, this position provides expert consultation to managers, supervisors, and campus leaders on professional development, employee growth, performance appraisal, and compliance. Applying an equity, inclusion, and community lens across all programs, the Manager helps cultivate a welcoming culture, enhance employee capabilities and experience, and optimize performance management.

Compensation

The expected starting salary range for this position is between $88,000 and $90,900. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility.

Essential Job Functions/Responsibilities

Staff Orientation, Training & Development

• Design, execute, and oversee College-wide learning, professional development, and training programs.
• Establish and manage structured onboarding and ramp-up plans (30/60/90-day integration) to ensure seamless new-hire engagement and connectivity.
• Deliver training and educational workshops to supervisors on management best practices, inclusive leadership, and team development.
• Partner with leadership to design career pathways, professional growth initiatives, and internal mobility opportunities (future goal)

Performance Management

• Coordinate and refine the College's performance appraisal, review, and ongoing feedback mechanisms.
• Establish benchmarks and track performance metrics to maintain high standards and operational accountability (future goal)

Employee Engagement

• Analyze employee engagement data, experience surveys, stay interviews, and exit interviews to identify trends, eliminate pain points, and execute improvement plans.
• Design and execute employee recognition strategies that highlight staff contributions and support retention.
• Review, and advise on HR policies to ensure legal compliance and consistent campus-wide communication.
• Provide prompt, solutions-oriented customer service to employees regarding HR policies and workplace inquiries.

Additional Job Responsibilities

• Help maintain the Human Resource’s webpage and related materials.
• Maintain positive, collaborative working relationships with Carleton employees, vendors, and external partners.
• Assist with broader HR initiatives as assigned.

Supervision Received and Exercised

• This position reports directly to the Director of Human Resources, supervises one direct report, and collaborates closely with Inclusion, Diversity, and Equity (IDE) department staff.

Education/Experience/Skills

• Bachelor's degree in Business, Human Resources, or a related field (or equivalent experience).
• 5+ years of progressive, full-time professional HR experience with demonstrated experience in training design and performance management systems.
• Proven expertise in organizational management, and employment law/compliance.
• Demonstrated experience supporting and promoting a diverse workforce.
• Strong analytical, presentation, and interpersonal skills.

Preferred:

• Proficiency in Workday (HRIS), Web applications, and database management.
• Prior HR leadership experience within higher education.

Must have the ability to understand and follow written and oral work instructions, operations, safety procedures, and hazardous labels.

Note: This position description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

Carleton College is an AA/EEO Employer: We are committed to developing our staff to better reflect the diversity of our student body and American society. Members of underrepresented groups are strongly encouraged to apply.

Carleton also offers a robust suite of benefits including: a generous 403(b) retirement plan with a 10% employer contribution and 2% employee contribution. Medical, dental, vision, life and disability insurance. Paid time-off, including 25 annual leave days, 8 paid holidays, and extra days at the end of the calendar year to make a continuous week off before New Year’s. Employee Assistance Program (EAP) for all employees. A dependent tuition program after six years of service.

Founded in 1866, Carleton College is a private, coeducational liberal arts college of roughly 2,000 students located in the historic river town of Northfield, Minnesota. Carleton College occupies more than 1,000 scenic acres of campus, arboretum, over 100 campus buildings, and athletic fields. Located 40 miles south of Minneapolis and St. Paul, Carleton offers access to the cultural advantages of a major metropolitan area.