Employee Experience Consultant

City of Richmond; Richmond (VA); On-site; USD 74,000 - 88,000; Full time

Job summary

The City of Richmond seeks an Employee Experience Consultant to design and implement engaging programs across the employee lifecycle. You will partner with the Employee Experience Manager to elevate culture, engagement, and retention while balancing strategic and hands-on execution.

Responsibilities include onboarding, offboarding, performance management, and recognition initiatives, with a focus on data-driven improvements and inclusive practices that support the City's mission.

Qualifications

• Bachelor’s degree in HR, Organizational Development, Business Administration, Public Administration, or related field
• 2–4 years in HR, employee engagement, organizational development, or related field
• Experience supporting programs related to employee engagement, onboarding, performance management, or culture initiatives

Responsibilities

• Support the design, implementation, and continuous improvement of employee experience initiatives
• Assist onboarding, offboarding, engagement, recognition, and performance management programs
• Collect, analyze, and report on employee experience metrics and trends
• Collaborate with HR partners and leadership to align programs with organizational goals

Skills

Employee experience principles

Data to insights

Communication skills

Organizational skills

Independent & collaborative

Professionalism & discretion

Education

Bachelor’s degree in HR / related field

Job description

The anticipated hiring range is $73,672 - $88,000

The Employee Experience Consultant is a key contributor within the Human Resources Department, responsible for supporting the design, implementation, and continuous improvement of employee experience initiatives across the organization. This role partners closely with the Employee Experience Manager to enhance engagement, strengthen organizational culture, and deliver programs that positively impact the employee lifecycle from onboarding through offboarding.

The Employee Experience Consultant plays a hands-on role in executing programs related to employee engagement, performance management, onboarding, offboarding, and recognition. This position requires a strong balance of strategic thinking and operational execution, with a focus on delivering high-quality, people-centered solutions that align with the City’s mission, values, and service delivery goals.

Employee Experience & Engagement

• Support the development and execution of employee engagement strategies and initiatives that promote a positive and inclusive workplace culture
• Assistin the administration and analysis of employee surveys;identifytrends and provide actionable recommendations
• Coordinate and support employee engagement events, programs, and initiatives across departments
• Partner with leadership and HR teams to enhance employee satisfaction and retention

Onboarding & Offboarding

• Assistin the design, implementation, and continuous improvement of onboarding programs to ensure a seamless and engaging new hire experience
• Coordinate new hire orientation and onboardinglogistics
• Support offboarding processes, including exit interviews and data collection
• Analyze onboarding and exit data toidentifyopportunities for improvement

Performance Management

• Support the implementation and administration of a modern performance management system and evaluation process
• Assistin developing tools, resources, and training materials for managers and employees
• Provide guidance to departments on performance processes, timelines, and expectations

• Monitor completion rates and ensure compliance with performance evaluation cycles

Employee Recognition & Culture Programs

• Support the design and administration of employee recognition programs that reinforce organizational values and behaviors
• Assistin developing creative and meaningful ways to recognize employee contributions
• Ensure programs areequitable, inclusive, and aligned with organizational culture goals

Data, Reporting & Continuous Improvement

• Collect, analyze, and report on employee experience metrics (engagement, onboarding effectiveness, turnover insights, etc.)
• Develop dashboards and reports to inform leadership decision-making
• Identifytrends and recommend process improvements and program enhancements

Collaboration & Project Support

• Partner with HR Business Partners, Training & Development, and other HR divisions to align employee experience initiatives
• Support cross-functional HR projects that enhance organizational effectiveness
• Assist the Employee Experience Manager with special projects and strategic initiatives

Knowledge, Skills, and Abilities

• Strong understanding of employee experience principles and employee lifecycle practices
• Ability to translate data into actionable insights and recommendations
• Excellent communication and interpersonal skills with the ability to build relationships across all levels of the organization
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Ability to work both independently and collaboratively in a fast-paced environment
• High levelof professionalism, discretion, and customer service orientation

Minimum Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Public Administration, or a related field
• Two (2) to four (4) years of experience in human resources, employee engagement, organizational development, or a related field
• Experience supporting programs related to employee engagement, onboarding, performance management, or culture initiatives

Preferred Qualifications

• Experience in public sector or large, complex organizations
• Experience supporting employee surveys, engagement strategies, or culture transformation initiatives
• Familiarity with performance management systems and employee lifecycle programs
• Strong analytical skills with experience interpreting workforce data and trends
• Experience coordinating programs, events, or organizational initiatives