Employee Engagement Specialist, Operations Officer II - Department of Human Resources

City of Baltimore; Baltimore (MD); On-site; USD 79,000 - 126,000; Full time

Benefits offered by this job

Medical

Prescription drug

Dental

Vision

Optional life

AD&D

FSA

Wellness programs

Support groups

Workshops

Job summary

The City of Baltimore is seeking a data-driven HR professional to support the Office of Engagement and Culture. You will conduct data collection and analysis, assist in action planning, and coordinate and implement related projects to advance a culture where employees feel valued, heard, and supported.

Ideal candidates bring strong communication, analytical thinking, and data skills, with a passion for helping others succeed.

Qualifications

• Bachelor's degree in business administration, public administration, management, or related field.
• Four (4) years of professional-level administrative, operations, or technical experience. Previous lead experience may be required.
• Equivalent combination of education and experience.
• Valid Maryland Class C Noncommercial driver's license or equivalent; Baltimore City driver's permit may be required.
• You must upload a copy of your valid driver’s license with application.

Responsibilities

• Conduct surveys, interviews, focus groups, and other methods to collect feedback from employees and managers.
• Create communications for engagement and HR strategic partnership initiatives.
• Analyze data to identify strengths and areas for improvement and benchmark against other organizations.
• Provide user support for the enterprise employee engagement platform.
• Develop and implement action plans, policies, procedures, and incentives based on feedback.
• Serve as an employee engagement subject matter expert and provide guidance to agencies.
• Communicate with senior leaders, managers, employees, HR, and external partners to align and support initiatives.
• Monitor and measure impact using retention, turnover, productivity, quality, and satisfaction indicators.
• Report results and obtain input for continuous improvement.
• Lead moderately complex HR strategic partnership projects with milestones and deadlines.
• Pursue professional development to maintain and expand knowledge in HR and related fields.

Education

Bachelor's degree in Business Administration, Public Administration, Management, or related field

Job description

Salary

Hire Salary Range: $78,588.00

Salary Range: $78,588.00 - $125,740.00 ANNUALLY

Hire Salary Range: $78,588.00

Benefits

The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits plans. We are excited to have you as a part of the City of Baltimore Team!

CLASS DEFINITION

Positions in the Operations Officer series contribute to the effective management of an organizational unit, e.g., section, division, or agency by supervising and/or managing staff, problem solving as an individual contributor, or project managing.

Positions in the Operations Officer series are differentiated based on the following factors: analytics, budget, communications, environmental factors, functional responsibilities, minimum qualifications, policy, relationship building, supervision given, and supervision received.

Job Summary

This position is responsible for supporting the Office of Engagement and Culture by conducting data collection and analysis, assisting in action planning and coordinating and implementing related projects. They are responsible for designing, implementing, evaluating, and managing programs and initiatives that help advance a culture where employees feel valued, heard, and supported. Ideal candidates bring strong communication skills, analytical thinking, data analysis skills, and a passion for helping others succeed.

Duties

• Conducting surveys, interviews, focus groups, and other methods to collect feedback from employees and managers on various aspects of the organization, such as culture, values, communication, recognition, performance, and satisfaction.
• Creating communications for engagement and HR strategic partnership initiatives.
• Analyzing the data and identifying the strengths and areas of improvement for the organization, as well as the best practices and benchmarks from other organizations.
• Providing user support for the enterprise employee engagement platform.
• Developing and executing action plans and strategies to address the issues and opportunities identified from the feedback, such as creating or revising action plans, best practices, policies, procedures, processes, systems, and incentives.
• Serving as an employee engagement subject matter expert and providing action planning guidance and support to agencies.
• Communicating and collaborating with various stakeholders, such as senior leaders, managers, employees, human resources, and external partners, to ensure alignment and support for the employee engagement initiatives. Communicating
• and collaborating with various stakeholders, such as senior leaders, managers, employees, human resources, and external partners, to improve business processes and customer experience.
• Monitoring and measuring the impact and effectiveness of the employee engagement and HR strategic partnership programs and initiatives, using quantitative and qualitative indicators, such as retention, turnover, productivity, quality, customer satisfaction, and employee satisfaction.
• Reporting and presenting the results and recommendations to the relevant audiences, such as senior leaders, managers, employees, and external partners, and soliciting their feedback and input for continuous improvement.
• Leading, organizing and executing moderately complex HR strategic partnership projects to include establishing milestones and deadlines and managing project to completion in a timely manner. This includes assisting in initial organization of projects in DHR offices.
• Identifying and pursuing professional development opportunities in order to maintain and expand knowledge, skills, and expertise in areas of human resources; human capital; and related fields (e.g. employee engagement; data analysis, reporting, and visualization; leadership and management.

Minimum Qualifications

On or before the date of filing the application, each candidate must:

EDUCATION: Have a bachelor’s degree in business administration, Public Administration, Management, or related field from an accredited college or university

AND

EXPERIENCE: Have four (4) years of experience in professional-level administrative, operations, or technical work. Previous work lead experience may be required.

OR

NOTES EQUIVALENCIES: Have an equivalent combination of education and experience.

AND

LICENSES, REGISTRATIONS AND CERTIFICATES: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and are eligible to obtain a Baltimore City driver’s permit may be required.

PROVISIONAL DRIVER’S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH APPLICATION AT TIME OF APPLYING.

Background Check

NOTE: Those eligible, who are under final consideration for appointment, will be required to authorize the release of criminal conviction information.

Probation

All people, including current City employees, selected for this position must complete a mandatory six-month probation.

Eligibility

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

Education Accreditation

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

Selection Process

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Examination Process

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented in your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

Knowledges, Skills And Abilities

• Knowledge of the principles and practices of public and business administration and management, including the process of planning, organizing, staffing, directing and controlling.
• Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information.
• Knowledge of the basic principles of accounting, budgeting, fiscal controls and statistics.
• Knowledge of management practices and methods.
• Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.
• Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.
• Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.
• Ability to prepare and present reports or recommendations clearly and concisely.
• Ability to compile financial and operational data and to analyze charts and reports and statistical and budgetary statements.
• Ability to coordinate the activities of various organizational units.
• Ability to plan, organize and direct the work of others.
• Ability to research and write complex narrative and statistical reports
• Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.
• Ability to establish and maintain effective working relationships with city officials, community and business groups.

Your Recruiter

If you have questions regarding this position, please contact Belinda Harris, Senior Recruiter via email at [e-mail].

Equal Employment Opportunity

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.