Employee Benefits Coordinator

Pace; Chicago (IL); Hybrid; USD 44,000 - 90,000; Full time

Job summary

Pace is seeking an Employee Benefits Coordinator to assist the Senior Benefits Administrator in managing health benefits, including medical, dental, vision, FSAs, and COBRA, for both bargained and non-bargained employees.

The role involves open enrollment support, vendor coordination, and maintaining accurate benefit records while providing excellent customer service in a hybrid Pace environment.

Qualifications

• Requires a high school diploma or GED; associate degree preferred.
• 2+ years of administrative/clerical/office support experience; confidentiality required.
• Proficient in Microsoft Office; Oracle experience a plus; strong written and verbal communication.

Responsibilities

• Support benefits administration for bargained and non-bargained employees.
• Enroll employees into health, dental, vision, FSA, and COBRA benefits.
• Research and resolve participant benefit issues; assist with open enrollment and wellness fair.
• Enter and monitor forms via third party portal; assist with vendor contract submissions.

Skills

Customer service

Attention to detail

Communication

Confidentiality

Vendor relations

Education

High school diploma or GED

Associate degree in Human Resources, Business Administration, or related field

Tools

Oracle

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Under the direction of the Department Manager, Human Resources, the Employee Benefits Coordinator will support the Senior Benefits Administrator in the comprehensive administration of both bargained and non-bargained employee health benefits. This role includes enrolling eligible employees in their respective health benefit plans, including medical, dental, vision, Flexible Spending Accounts (FSAs), Dependent Care FSAs, and COBRA benefits. The Employee Benefits Coordinator will also assist with researching and resolving participant benefit issues; entering and monitoring Universal Transmittal Forms through a third party administrator’s portal; supporting the annual open enrollment process and wellness fair; and assisting with vendor contract submissions.

Essential functions include:

• Assisting in the administration of bargained and non-bargained employee health benefits.
• Enrolling eligible employees into health, dental, vision, FSA, Dependent Care FSA, and COBRA benefits.
• Assisting in the researching and resolving participant benefit issues.
• Monitoring and processing monthly vendor payments using Oracle and ACH payment process requests.
• Entering and monitoring Universal Transmittal Forms using a TPA employer portal.
• Assisting with the annual open enrollment and wellness health fair.
• Providing support in the administration of all benefits programs.
• Maintaining accurate and up-to-date records of employee benefit files.
• Communicating effectively with employees regarding their benefits and any changes.
• Collaborating with the Senior Benefits Administrator and other HR team members to ensure smooth operations.
• Assisting in evaluation of goods and services related to benefits.

Qualifications

Education

A high school diploma or GED required. Associate degree in Human Resources, Business Administration, or a related field preferred.

Experience

Must have two (2) years of prior administrative, clerical, customer service, or office support experience. Must be able to maintain confidentiality, work accurately with detailed information, and provide excellent customer service.

Proficiencies

Must be proficient in the use of Microsoft Office Suite products, specifically Outlook, Word, and Excel. Experience with Oracle is a plus.

Must have strong customer service skills and be detail-oriented. Must have experience managing vendor relationships.

Must have excellent organizational skills and be an effective written and verbal communicator.

Physical Requirements

This role requires sitting for extended periods, typing on a computer, and attending meetings.

Working Conditions

The position is based in an office setting with standard office equipment. The typical workday is eight hours and may begin as early as 7:00 a.m. and end no later than 6:00 p.m., Monday through Friday. However, the business needs of Pace may result in work schedules outside the typical hours/workdays. This position is eligible for a hybrid schedule after a six-month job introduction period.

Salary

N6 Full Salary Range: $44,057-$90,374

Midpoint: $67,216

Starting Salary Range: $44,057-$67,216

Pace provides full pay ranges so candidates can consider their long-term growth potential.