Employee Benefits Consultant

International Catalyst Services, LLC; Troy (MI); Hybrid; USD 63,000 - 118,000; Full time

Job summary

Join a forward-thinking company as a Benefits Consultant, where you will play a pivotal role in enhancing client relationships and delivering exceptional service. This dynamic position involves creating service plans, managing client interactions, and facilitating training sessions to ensure clients receive the best possible support. You will thrive in a collaborative environment that values your contributions and encourages professional growth. With a commitment to inclusivity and well-being, this organization provides a comprehensive benefits package and opportunities for career advancement. If you are detail-oriented, organized, and passionate about making an impact, this role is perfect for you.

Benefits

Generous time off

Tuition reimbursement

Professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• Must obtain Life and Health License within 75 days of onboarding.
• Strong presentation and communication skills required.

Responsibilities

• Establish and manage client relationships for service and retention.
• Coordinate training sessions and open enrollment meetings.
• Handle advanced client service requests and maintain documentation.

Skills

Presentation Skills

Analytical Skills

Attention to Detail

Communication Skills

Organizational Skills

Technical Proficiency

Education

Life and Health License

Bachelor's Degree (Preferred)

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Benefits Consultant

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Benefits Consultant at Horton, a Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

What You Do

• Establish relationships with assigned clients and assume the joint responsibility for client service and retention with the Vice President, Benefit Analyst and other members of the consulting team.
• Create the service plan, where applicable. Manage and complete assigned service plan activities and tasks, update service plan with completion dates.
• Develop and manage agency relationships with carriers, vendors, underwriters, and other service providers.
• Handle advanced client and insurer service (such as billing and claims resolution) requests while maintaining a concern for timeliness and completeness when interacting with customers, agency, and carrier personnel.
• Schedule/facilitate open enrolment meetings, client meetings and training sessions with client’s employees; group and/or individual basis to include online site training. Meetings to include with client, client employees via live, conference call or webinar.
• Review/quality check presentation materials, present open enrolment materials to clients and client’s employees live or via webinar. When necessary, aid in requesting/creating open enrolment materials, submission requests to marketing communication team for the benefit guide, etc.
• Coordinate the training of Human Resources/Benefit Administrators as necessary, which includes using carrier websites and train their staff and employees. Assist clients with on-going training.
• Conduct periodic coverage and service reviews with clients.
• Follow procedures within Applied EPIC.
• Provide client renewal details to entire team to ensure smooth transition on requesting and processing carrier paperwork. When necessary, aid in completing necessary paperwork.
• Inform, educate and make recommendations to clients about benefit administration systems as well as various other technology platforms and systems.
• Maintain ongoing training in the areas of healthcare reform and compliance (i.e. ACA Reporting, COBRA, DOL Audits, ERISA, FMLA, HIPAA, etc.).
• Assist consulting team as necessary with wellness, compliance and other services to clients.
• Responsible for understanding new and existing carrier products/services and underwriting requirements.
• Perform other duties as requested including exercising discretion and judgment prioritizing workload.

Your Education and Experience

Required

• Life and Health License must be obtained within 75 days of the first day of New Hire Onboarding.
• Understanding and skilled at all basic computer and technology tools.
• Demonstrated presentation skills for effective communication both verbal and written with the ability to influence external and internal clients.
• Excellent administrative skills, especially in MS Outlook, MS Word, MS Excel and MS PowerPoint.
• Must be willing to travel as required.
• Extremely Detailed and Organized.
• Sense of urgency and works well under pressure.
• Analytical – technically oriented.
• Strong attention to detail and follow-through.
• Self-confident.
• Ability to communicate with all levels of individuals.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

The applicable base salary range for this role is $63,100 to $117,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.