Employee Benefits Client Coordinator

Brown & Brown

Jacksonville (FL)

On-site

USD 27,552 - 35,817

Full time

14 days+

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Benefits offered by this job

Medical/Rx

Dental

Vision

Life Insurance

Disability Insurance

401k

Tuition Reimbursement

Student Loan Assistance

Job summary

A leading insurance company is seeking an Employee Benefits Client Coordinator in Jacksonville, FL. This entry-level role focuses on supporting the benefits department by assisting with data management, client communication, and ensuring compliance with insurance operations. Ideal candidates will have strong communication skills and the capacity to thrive in a team-oriented environment.

Qualifications

1-3 years of experience in insurance or medical field preferred.
Must obtain state Life and Health Insurance Licenses within 6-months.

Responsibilities

Assist with data entry, day-to-day servicing, and documentation.
Triage and reply to incoming emails and phone calls to resolve service issues.
Update BenefitPoint plans and audit billing statements post-renewal.

Skills

Oral communication

Written communication

Confidentiality

Proficient with MS Office Suite

Education

High School diploma or equivalent

Bachelor’s Degree (Preferred)

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Benefits Client Coordinator to join our growing team in Jacksonville, FL.

TheEmployee Benefits Client Coordinatorserves as the secondary service contact for the Account Manager and acts as support for the benefits department. This position is primarily responsible for assistance with data entry, day to day servicing, eligibility, and production of materials.

How You Will Contribute:

Triage and reply to incoming emails and phone calls to help resolve service issues, which should be responded to within 24 hours of receipt
Report client enrollment adds, changes, and terminations to carriers/vendors within 5-business days of receipt, or by last day of qualified event window, whichever is soonest
Print, assemble, and ship enrollment kits, benefit guides, proposals, and other documents as directed by Account Manager, Team Leader, and/or Producer
Assist with open enrollment webinars/videos
Assist in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics.
Collect and review plan policies, contracts, certificates, plan documents, and SPDs, notifying Account Manager of any errors or inconsistencies
Update BenefitPoint plans and products with accurate plan, rate, and commission information
Audit first billing statement after renewal to verify plans, rates, and enrollment
Ensure compliance with Insurance Operations (IO); notify Account Manager of anything they see that does not meet IO requirements, escalate to Team Leader if necessary
Ensure all applicable data is kept accurate and files maintained
This position does not advise, negotiate, or place insurance; this position does not confirm coverage to members or providers

Licenses and Certifications:

Must obtain state Life and Health Insurance Licenses within 6-months of employment

Skills & Experience to Be Successful:

High School diploma or equivalent
Bachelor’s Degree (Preferred)
1-3 years of experience in insurance or medical field (Preferred)
Proficient with MS Office Suite
Exceptional oral and written communication
Ability to maintain a high level of confidentiality
Prior employment or internship in an office setting

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Seniority level