Employee Benefits Client Assistant

001 Brown & Brown, Inc; Roseland (NJ); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, V

401k

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown, Inc. in Roseland, NJ is seeking an Employee Benefits Assistant to support the Employee Benefits department with administrative, clerical, and customer service tasks.

You will help maintain workflows, assist with communications, and contribute to a positive client and teammate experience. The role requires organization, strong communication, and the ability to handle confidential information while supporting compliance activities and licensing requirements.

Qualifications

• High School Diploma required; college degree preferred in related field.
• Knowledge of employee benefits insurance products, coverages and contracts is desired.

Responsibilities

• Answer and direct incoming calls and inquiries in a professional manner.
• Manage correspondence (emails, letters, packages).
• Schedule meetings, appointments, and travel arrangements.
• Prepare reports, memos, and business documents.
• Maintain electronic filing and accurate recordkeeping.
• Input and maintain data in agency systems and databases.
• Provide administrative support to teammates and assist with projects.
• Coordinate communications between departments, clients, carriers, and partners.
• Conduct research to support business needs and projects.
• Handle confidential information with discretion.
• Assist with compliance reviews and related documentation.

Skills

Organizational skills

Communication skills

Customer service

MS Office

Education

High School Diploma

College degree in Business Administration, Insurance, Risk Management, or related field

Tools

MS Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Employee Benefits Assistant to join our growing team in Roseland, NJ! The Employee Benefits Assistant supports the efficient operation of the Employee Benefits department by providing administrative, clerical, and customer service support to internal teammates and external clients. This role helps maintain organized workflows, supports communications and documentation, assists with compliance activities, and contributes to a positive client and teammate experience.

How You Will Contribute

• Answer and direct incoming phone calls and respond to inquiries in a professional and timely manner.
• Manage incoming and outgoing correspondence, including emails, letters, and packages.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Assist with the preparation of reports, presentations, memos, and other business documents.
• Maintain electronic filing systems and ensure accurate recordkeeping.
• Input, update, and maintain data within agency systems and databases.
• Provide administrative support to teammates and assist with departmental projects and initiatives.
• Coordinate communications between departments, clients, carriers, and external partners.
• Conduct research and compile information to support business needs and special projects.
• Handle confidential information with professionalism and discretion.
• Assist with internal compliance reviews and related documentation.
• Promote teamwork, knowledge-sharing, and a positive culture throughout the department.
• Follow agency guidelines, policies, and procedures, including licensing and continuing education requirements.
• Participate in training and professional development opportunities.

Licenses and Certifications

• Valid New Jersey Life, Health & Accident Producer License, or the ability to obtain within 90 days of hire.
• Ability to maintain all required licenses and registrations in good standing.

Skills & Experience to Be Successful

• High School Diploma College degree in Business Administration, Insurance, Risk Management, or a related field preferred.
• Knowledge of employee benefits insurance products, coverages, and contracts.
• Strong organizational skills with the ability to prioritize multiple responsibilities and manage competing deadlines.
• Effective verbal and written communication skills.
• Strong customer service orientation and ability to build positive working relationships.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to maintain accurate records and manage confidential information.
• Strong attention to detail and commitment to quality and accuracy.
• Ability to adapt to changing priorities in a fast-paced environment.
• Collaborative mindset with a willingness to support teammates and contribute to department success.

Pay Range

Pay Range 26.00 - 31.25 Hourly. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself". We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates - not employees, and leaders - not managers. Everything we do is about the greater "WE"-never "me". While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies ("Recruiting Vendors"). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.