Employee Benefits Claims Team Leader- Disability and Absence Claims

Equitable; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Equitable seeks an Employee Benefits Claims Team Leader for their Disability and Absence Claims organization. This dynamic role involves managing the claims process, fostering client relationships, and leading internal teams, ensuring compliance and high service standards. Join a company committed to both employee and client success, with competitive salaries and comprehensive benefits.

Benefits

Medical, dental, vision benefits

401(k) plan

Paid time off

Base salary increases and bonuses

Qualifications

• 5+ years of experience in Employee Benefits / Group Insurance Claims.
• 3+ years of people leadership experience with excellent team management abilities.
• Specific experience with Short Term Disability and Client-Facing experience.

Responsibilities

• Oversees the end-to-end claims process for disability and/or leave of absence products.
• Builds and leads high-performing internal claims teams.
• Ensures all claims processes comply with relevant laws and regulations.

Skills

Claims Management

Effective Communications

Leadership

Data Analysis and Interpretation

Education

Bachelor’s degree

Tools

FINEOS Claims software

Job description

At Equitable, our power is in our people.

We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

Equitable is seeking an influential and dynamic Employee Benefits Claims Team Leader- Disability & Absence Claims to join our Disability and Absence Claims organization. Reporting directly to the Disability and Absence Claims Leader, this role will play a critical part in managing claims, fostering client relationships, and ensuring exceptional service delivery for one of our claim teams.

Key Job Responsibilities

• Claims Management: Oversees the end-to-end claims process for disability and/or leave of absence products. Ensures claims are processed accurately within regulatory and company guidelines.
• Client Relationships: Fosters strong relationships with clients to understand their needs and ensure high levels of satisfaction. Addresses and resolves any client issues or concerns promptly.
• Team Leadership: Builds and leads high-performing internal claims teams. Provide coaching, mentorship, and development opportunities for team members. Sets performance goals for the teams.
• Compliance: Ensures all claims processes comply with relevant laws and regulations. Stays current regarding updated changes in legislation and adjusts processes accordingly.
• Stakeholder Management: Collaborates with internal departments, external partners, and other key stakeholders to execute a market-leading claims management experience.
• Performs other duties as assigned.

The base salary range for this position is $70,000 - $110,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits : Equitable Total Rewards Program

Required Qualifications

• 5+ years of experience in Employee Benefits / Group Insurance Claims
• 3+ years of people leadership experience with excellent team management abilities
• Specific experience with Short Term Disability, Long Term Disability and/or Paid/Unpaid Leaves
• Exceptional Client-Facing experience required

Preferred Qualifications

• Bachelor’s degree
• Strong understanding of technology and industry trends
• Excellent client relationship management skills
• Strong verbal, written communication, and presentation skills
• Comfortable dealing with complexity and ambiguity and able to explore multiple solutions
• Previous experience with FINEOS Claims software platform preferred, but not required

Skills

Claims Management: Expertise in delivering a positive claims experience for Disability and/or Leave of Absence products, such as Short Term Disability, Statutory Disability Coverages, Long Term Disability, or State Paid Leaves. Proficient in deploying strategies and techniques to ensure claims processing meets the highest standards of accuracy, compliance, and efficiency.

Effective Communications: Proficient in effective communication concepts, tools, and techniques. Capable of transmitting, receiving, and accurately interpreting ideas, information, and needs through the application of appropriate communication behaviors. Essential for managing client relationships and team interactions.

Leadership: In-depth knowledge of leadership practices and processes. Skilled in using strategies and techniques to inspire and guide internal claims teams towards achieving both short-term objectives and long-term goals.

Data Analysis and Interpretation: Advanced proficiency in claims data analysis techniques and tools. Ability to interpret complex data sets to make informed decisions and drive continuous improvement initiatives. Skilled in using date to identify trends, root causes, and opportunities for enhanced processes.

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ABOUT EQUITABLE

At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at [phone] or email us [e-mail] .