Employee Benefits Account Manager

Innovative Outsourcing; Newnan (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Long-term disability insurance

Life insurance

401(k) with employer match

Paid time off

Job summary

Innovative Outsourcing in Newnan, GA seeks an Employee Benefits Account Manager focused on day-to-day administration, client implementation, and service for group and individual policies.

You will work with agency producers to deliver high-touch service, handle billing inquiries, enrollments, and renewals, and support carrier transitions. This on-site role offers a 5-day workweek with one flexible remote day and comprehensive benefits.

Qualifications

• Minimum 2+ years in employee benefits account management or CSR roles.
• Active Life & Health insurance license preferred (or willing to obtain).
• Proficient with web-based carrier rating platforms and quoting portals.

Responsibilities

• Serve as daily contact for employer groups and HR managers regarding billing, enrollment, and claims.
• Gather quotes and prepare group benefit proposals for renewals and new clients.
• Facilitate smooth transitions when moving coverage between carriers.
• Support agency producers with prep and backend setup for client presentations.
• Process open enrollment updates and maintain accurate records.

Skills

Employee benefits

Customer service mindset

Strong organization

Communication skills

Education

Life & Health license

Tools

Carrier rating platforms

Quoting portals

Office software

Job description

A well-established, independent insurance agency in the Newnan area is seeking a client-focused, detail-oriented Employee Benefits Account Manager to join their team. This is a 100% service and account management role focused on handling the day-to-day administration, client implementation, and account servicing for group insurance clients (including group health, life, short-term, and long-term disability) as well as individual policies.

This key role works in close partnership with agency producers to deliver high-touch service, streamline renewal processes, and resolve client inquiries.

Key Responsibilities

• Client Account Servicing: Serve as the primary daily point of contact for employer groups and HR managers regarding billing inquiries, enrollment issues, and claim resolutions.
• Quoting & Proposal Development: Utilize carrier design websites and portal tools to gather quotes and construct comprehensive group benefit proposals for upcoming renewals and new clients.
• Implementation Support: Facilitate smooth client transitions when moving account coverage between carrier providers (e.g., Anthem, Aetna).
• Producer Support: Assist agency producers with background preparation, documentation, and operational backend setup ahead of client presentations.
• Policy Maintenance: Process open enrollment updates, mid-year plan additions/terminations, and maintain accurate internal database records.

Qualifications & Experience

• Industry Experience: Minimum 2+ years of experience in employee benefits account management, CSR, or group carrier representative roles (e.g., Anthem, Aetna, or similar carriers).
• Licensing: Active Life & Health insurance license preferred (or willingness to obtain upon hire).
• Technical Proficiency: Strong proficiency with web-based carrier rating platforms, quoting portals, and general office applications.
• Role Focus: Dedicated client-service mindset with strong organization and communication skills; no sales cold-calling required.

Work Schedule & Location

• Schedule: Standard office hours (Monday-Thursday 8:30 AM - 5:00 PM; Friday 8:30 AM - 4:00 PM).
• Work Arrangement: On-site in the Newnan office to facilitate client collaboration, with eligibility for 1 flexible remote day per week.
• Health: 100% employer-paid health insurance premium for employee coverage
• Additional Benefits: Employer-paid group long-term disability and basic group life insurance.
• Retirement Plan: 401(k) with a 5% direct employer profit-sharing contribution.
• Paid Time Off (PTO): Generous PTO package
• Culture: Supportive, family-oriented, independent working environment.