Employee Benefits Account Manager

Brown & Brown Insurance; Syracuse (IN); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid time off

Mental health resources

Job summary

Brown & Brown Insurance is seeking an Employee Benefits customer service professional to support administration of benefits policies and enrollment processes. You will participate in client meetings with brokers and assist with carrier billing and claim issues.

Ideal candidates bring strong communication, customer service orientation, and knowledge of HIPAA/COBRA laws. Licensing in NYS Life, Accident & Health is required.

Qualifications

• Proficient in Windows and MS Office (Word/Excel/PowerPoint/Publisher).
• Licensed in NYS Life, Accident & Health required.
• Strong customer service and communication skills are essential.

Responsibilities

• Participate in client meetings and enrollment meetings with brokers.
• Service assigned Group Agency Accounts and resolve enrollment issues.
• Reconcile claim issues and carrier premium billing discrepancies.
• Handle telephone inquiries and intake enrollment information.
• Educate carriers, members, and providers on benefits and claims.
• Assist with HIPAA, COBRA, FMLA and other legal issues.

Skills

Excellent communication

Customer service orientation

Telephone skills

Active listening

Independent decision making

Education

NYS Life, Accident & Health License

Business degree (preferred)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Publisher

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Main Function of the Position:

Provide service associated with administration of Employee Benefit policies. Provide all necessary support to the production efforts which are necessary for the achievement of the department's goals and objectives.

Essential Duties and Responsibilities:

Participate in client meetings/sales calls with brokers, employee enrollment meetings and all departmental service meetings.

Responsible for the servicing of selected Group Agency Accounts. Functions include but are not limited to reconciliation of claim issues, benefit inquires, enrollment issues, and carrier premium billing discrepancies.

Handle telephone inquiries.

Intake and audit control of enrollment information.

Track inquiries and complaints regarding carrier claims resolution.

Act as liaison to intervene with delays in claim processing.

Correspond with carriers, members and providers to educate, clarify benefits, resolve claims, verify eligibility and resolve disputes.

Investigate, research and provide timely responses to all service issues.

Assists with implementation of new Business.

Assist with training of new Account Managers.

Routinely educate on current or pending Federal and State legislation with regard to HIPAA, COBRA laws, FMLA and any other legal issues as they pertain to Employee Benefits.

Pursue a program of personal and professional development.

All other duties as assigned.

Skills:

Excellent oral and written communications skills.

Strong human relations and professional skills.

Must be able to speak clearly and communicate effectively over the telephone and in person to individuals and large group of employees.

Ability to listen for long periods while maintaining assimilation.

Carry out dialogue in a soothing manner; even in instances when the other party may be rude, abusive or argumentative.

Capable of making independent decisions using reasonable judgement.

Must have strong orientation to customer service.

Excellent telephone and verbal skills.

Education, Experience, and Knowledge:

Required:

• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.
• Proficient knowledge of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)
• NYS Life, Accident & Health License required

Preferred:

• College Degree in a business-related field or equivalent experience
• 3 years in Employee Benefits customer service at an agency or company level

Pay Range

31.25 - 40.87 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.