Employee Benefits Account Manager

Poirrier Group, LLC; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Poirrier Group, LLC in Lafayette, LA is seeking an Employee Benefits Account Manager to manage a portfolio of benefits clients on-site. You will handle renewals, enrollments, proposals, and documentation while coordinating with carriers and internal teams to deliver tailored benefit solutions.

Ideal candidates have strong client liaison skills, knowledge of ACA/COBRA/ERISA, and the ability to balance multiple accounts with precision in a professional, on-site role based in Lafayette.

Qualifications

• Experience in employee benefits account management, including client servicing, renewals, and enrollment support.
• Knowledge of group health, dental, vision, life, disability, and related employee benefit products and plan designs.
• Strong client relationship skills, with the ability to communicate clearly, manage expectations, and resolve issues promptly.
• Solid organizational and time-management skills to handle multiple accounts, deadlines, and competing priorities.
• Proficiency with office productivity tools and agency/benefits management systems; ability to maintain accurate records and documentation.
• Attention to detail and analytical ability to review proposals, plan options, and billing or claims discrepancies.
• Collaborative mindset to work effectively with producers, underwriters, carriers, and internal support teams.
• Familiarity with relevant compliance requirements (e.g., ACA, COBRA, ERISA) is strongly preferred.
• Associate or bachelor’s degree in business, finance, risk management, or a related field, or equivalent work experience.

Responsibilities

• Prepare and review benefits proposals and assist with renewals.
• Coordinate enrollment and eligibility changes.
• Ensure accurate and timely documentation.
• Work with carriers on quotations, plan designs, and claims or billing issues.
• Maintain knowledge of benefits products and regulations.
• Collaborate with producers and internal teams on strategy.
• Participate in client meetings and support proactive benefits solutions.

Skills

Benefits account management

Client servicing

Enrollment support

Plan design knowledge

Regulatory knowledge ACA/COBRA/ERISA

Education

Bachelor's degree in business or related field

Tools

Office productivity tools

Benefits management systems

Job description

Company Description Poirrier Group, LLC is a specialized commercial insurance firm focused on delivering optimal coverage, pricing, and service as a partner in lowering total cost of risk. The team brings over 100 years of insurance experience across diverse industries, including oil and gas, marine, governmental, and construction. Poirrier Group is recognized for creative solutions to complex risk challenges and deep expertise in property and casualty exposures, as well employee benefit solutions and strategic benefit plan design.

Role Description The Employee Benefits Account Manager is a full-time, on-site role based in Lafayette, LA. This position manages a portfolio of employee benefits clients, serving as the primary point of contact for day-to-day service needs, questions, and issue resolution. Responsibilities include preparing and reviewing benefits proposals, assisting with renewals, coordinating enrollment and eligibility changes, and ensuring accurate and timely documentation. The Account Manager will work with carriers on quotations, plan designs, and claims or billing issues, while maintaining up-to-date knowledge of benefits products and regulations. The role also involves collaborating with producers and internal teams on strategy, participating in client meetings, and supporting the development of proactive benefits solutions that align with each client’s risk and cost management goals.

Qualifications

• Experience in employee benefits account management, including client servicing, renewals, and enrollment support.
• Knowledge of group health, dental, vision, life, disability, and related employee benefit products and plan designs.
• Strong client relationship skills, with the ability to communicate clearly, manage expectations, and resolve issues promptly.
• Solid organizational and time-management skills to handle multiple accounts, deadlines, and competing priorities.
• Proficiency with office productivity tools and agency/benefits management systems; ability to maintain accurate records and documentation.
• Attention to detail and analytical ability to review proposals, plan options, and billing or claims discrepancies.
• Collaborative mindset to work effectively with producers, underwriters, carriers, and internal support teams.
• Familiarity with relevant compliance requirements (e.g., ACA, COBRA, ERISA) is strongly preferred.
• Associate or bachelor’s degree in business, finance, risk management, or a related field, or equivalent work experience.