Employee Benefits Account Manager

Palmer & Cay; Lafayette (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Palmer & Cay is seeking an Account Manager to oversee insurance policy administration and client services for a portfolio of clients in Lafayette, LA. You will gather renewal information, respond to service requests, handle invoicing, and coordinate with internal teams to ensure accurate policy data and timely delivery.

You will lead a team of Account Managers, participate in risk assessments, support renewal proposals, and contribute to new business development.

Qualifications

• 3–5 years of insurance servicing experience is required.

Responsibilities

• Manage all client information in Epic to assure accurate and current information.
• Prepare written correspondence and reports for clients and carriers.
• Coordinate renewal information and respond to client service requests (certificates, ID cards, endorsements).
• Handle client invoicing and accounts receivable management; monitor aging schedules.
• Support renewal proposals, and present insurance program renewal proposals to clients.
• Lead delegation and coordination for Account Manager(s) on their team.

Skills

Communication skills

Client relationship building

Team coordination

Attention to detail

Ability to travel

Education

Health & life insurance license

Tools

Epic

Job description

The Account Manager’s responsibilities focus on insurance policy administration and related client services delivery. Working collaboratively with the team and provides day-to-day administrative management of their client assignments, including but not limited to gathering and organizing insurance policy renewal information; responding in a timely manner to all client service requests (e.g. certificates of insurance, ID cards, insurance policy changes/endorsements); client invoicing and accounts receivable management; and policy delivery. The Account Manager may be asked to participate in the completion of client risk assessments and the development of insurance policy terms and conditions. The Account Manger participates in insurance policy review and audits for both existing and prospective clients. While the Account Manager will remain responsible for the delivery of all client service, they will take the lead in delegating and coordinating the work of the Account Manager(s) assigned to their team(s). Additionally, the Account Manager will take an active role in supporting new business development and sales.

The Account Manager reports to the assigned Branch Leader for all client service responsibilities and to the Operations Manager for Palmer & Cay workflows and standard operating procedures.

The Account Manager will have a comprehensive knowledge of employee benefits insurance and experience in efficiently and accurately servicing employee benefits clients. Account Managers will have excellent written and verbal communication skills and the ability to work independently; managing their work to complete multiple tasks in a timely manner.

• Manage all client information in Epic to assure accurate and current information is maintained at all times.
• Prepare written correspondence and reports as needed. Communicate effectively with clients, insurance company and Palmer & Cay staff.
• Collect and organize all required underwriting information including exposure schedules, carrier loss run and client loss summaries so they are ready for use in client strategy meetings and marketing efforts 120 days prior to policy renewal dates. Update all underwriting information as necessary through the renewal marketing process.
• Assist in obtaining and coordinating responses to loss control inspection reports.
• Prepare all required Acord and/or insurance company applications.
• Support in the preparation and presentation of insurance program marketing specifications/submissions.
• Support in the review of insurance company quotes, proposals, rating worksheets, and insurance policy audits for accuracy and compliance with requested terms/conditions.
• Determine premium payment terms and, when insurance carrier terms are not available, and obtain premium finance quotes.
• Support with the preparation of insurance program renewal proposals. Participate in the presentation of insurance program renewal proposals to clients.
• Manage all invoicing of Clients, including monitoring Accounts Receivable Aging schedules; communicate problems to the team in a timely manner to minimize problems and the potential for policy cancellation for non-payment of premium. Assist with resolution of client/carrier accounting issues.
• Monitor completion of requests from Clients for policy changes/endorsements, Certificates of Insurance, and Auto ID cards, including the invoicing of additional or return premiums as required, by Account Manager(s) or Associate Account Manager(s).
• Review non-standard certificate of insurance requests.
• Assist in the review of client contractual insurance requirements.
• Maintain an “Open Items” inventory of services commitments, including a diary of completed activities for use in communicating client service accomplishments during annual stewardship meetings.
• Maintain the current client “Schedule of Insurance”.
• Keep a record of all policy expiration dates for assigned clients and coordinate with the team on renewal planning/strategy.
• Monitor client interactions to identify changes that may affect the existing insurance coverage or create a need to new/additional insurance coverage.
• Establish and maintain effective working relationship with clients, insurance company personnel, and Palmer & Cay associates; work with Management Operations Leader to resolve issues.
• Maintain client and Palmer & Cay confidentiality.
• Take proactive responsibility in pursuing training needed to improve skills required for success in the position.

JOB REQUIREMENTS

• 3-5 years insurance industry experience related to servicing accounts; and ability to sit with clients in person during open enrollment.
• Health & life insurance license preferred. Knowledge of fully-insured and self-insured.
• Knowledge of insurance company and insurance brokerage business.
• Ability to work independently and in a team setting.
• Ability to travel in office to Lafayette, LA or Ridgeland, MS as needed.
• Strong analytical and critical thinking skills.
• Interpersonal skills, including relationship-building skills with clients and co-workers.
• Strong verbal and written communication skills.