Patient Support Lead-Patient Access

0090 Presbyterian System Services; United States; On-site; USD 52,522,000 - 86,517,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness program

Job summary

Presbyterian Hospital in Albuquerque, NM is seeking a Patient Support Lead-Patient Access to manage day-to-day operations within the patient access department of the Emergency Department. You will ensure accurate registration services, promote efficient workflows, and deliver exceptional customer service for patients and families in a high-pressure setting.

The role requires 2–3 years of healthcare experience, EPIC proficiency, and strong communication skills.

Qualifications

• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction.
• Familiarity with ICD10, CPT and Medical Terminology.
• Two to three years of customer service application in any setting.
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

Responsibilities

• Oversee the daily operations for departments within the patient access department.
• Partner closely with supervisors to provide leadership coverage and presence to the registration staff on weekends.
• Ensure effective operations by organizing workload, scheduling of staff lunches and breaks, monitoring work queues to ensure work is completed.
• Order Supplies for the departments and make sure forms are stocked.
• Provides training and education to new staff.
• Cross training between all patient access departments, travels to other facilities in CDS to provide coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Uses effective service recovery skills to solve problems or service breakdowns when the occur.
• Provides exceptional customer service to patients to establish a positive first impression.
• Covers open shifts when needed.
• EPIC subject matter expert to answer employee question.
• Works in high stress environment- emergency room
• Maintains work queues to ensure accounts are completed and removed from DNB.

Skills

Healthcare experience

Communication

Customer service

Keyboarding

Education

High school diploma or equivalent

Tools

EPIC

EMR/EHR

Microsoft Office

Job description

Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930

Compensation Pay Range: Minimum Offer $18.33 Maximum Offer $30.24

Now Hiring: Patient Support Lead-Patient Access Summary: The Patient Support Lead provides day-to-day leadership and support for Patient Access operations within the Emergency Department. This role serves as a resource for Patient Access team members while supporting timely, accurate, and compassionate registration services for patients and families in a fast-paced emergency care environment. The Patient Support Lead helps promote efficient workflows, exceptional customer service, and accurate collection of patient information while assisting staff with questions, workflow concerns, and escalated patient situations. This position works closely with clinical staff and department leadership to help ensure patients experience a smooth and professional registration process from arrival through completion of Patient Access activities.

Type of Opportunity: Full time

Job Exempt: No

Job is based: Presbyterian Hospital

Work Shift: Varied Days and Hours (United States of America)

Responsibilities:

• Oversee the daily operations for departments within the patient access department.
• Partner closely with supervisors to provide leadership coverage and presence to the registration staff on weekends.
• Ensure effective operations by organizing workload, scheduling of staff lunches and breaks, monitoring work ques to ensure work is completed.
• Order Supplies for the departments and make sure forms are stocked.
• Provides training and education to new staff.
• Cross training between all patient access departments, travels to other facilities in CDS to provide coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Uses effective service recovery skills to solve problems or service breakdowns when the occur.
• Provides exceptional customer service to patients to establish a positive first impression.
• Covers open shifts when needed.
• EPIC subject matter expert to answer employee question.
• Works in high stress environment- emergency room
• Maintains work queues to ensure accounts are completed and removed from DNB.

Qualifications:

• High school or equivalent
• Experience:
• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
• Familiarity with ICD10, CPT and Medical Terminology
• Two to three years of customer service application in any setting
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class

Abilities:

• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner.
• Strong communication skill set verbal and written.
• Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
• Knowledge in Microsoft Office Products.
• Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class.

Candidates must be at least 18 years of age at the time of hire

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED.

PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.