Empathy-Driven Healthcare Admissions Leader

Revel Staffing; Kansas City (MO); On-site; USD 70,000 - 95,000; Full time

Job summary

Revel Staffing seeks a Healthcare Call Center Manager to lead patient intake, admissions coordination, and call center operations. You will supervise a team of admissions coordinators and ensure compassionate, efficient service with accurate recordkeeping.

The ideal candidate has healthcare admissions or call center leadership experience, strong communication skills, and HIPAA compliance credentials to handle sensitive conversations and coordinate with clinical and billing teams.

Qualifications

• Experience in healthcare admissions, call center leadership, or related healthcare support roles.
• Ability to train, motivate, and coach a team.
• Active HIPAA compliance/training credential required.
• Strong communication, organization, and interpersonal skills.
• Ability to handle sensitive calls with professionalism and empathy.

Responsibilities

• Supervise, coach, and mentor admissions coordinators and patient intake staff.
• Oversee daily call center operations for timely, professional service.
• Manage admissions processes including inquiry handling, insurance verification, intake coordination, and scheduling.
• Monitor call center performance metrics, response times, and team productivity.
• Collaborate with clinical, administrative, and billing teams to streamline intake and admissions.
• Develop and deliver training programs focused on compliance, communication, documentation, and patient care.
• Maintain accurate and confidential records of admissions activity and team performance.
• Prepare reports and updates for leadership regarding call volume and admissions activity.
• Serve as the point of contact for escalated inquiries and sensitive cases.
• Ensure issues are resolved promptly, professionally, and compassionately.
• Stay current on healthcare regulations, privacy requirements, and industry best practices.
• Promote a team culture built on empathy, accountability, professionalism, and service excellence.

Skills

Healthcare admissions

Call center management

Leadership

Communication

Empathy

Education

High school diploma or GED

Job description

Revel Staffing seeks a Healthcare Call Center Manager to lead patient intake, admissions coordination, and call center operations. You will supervise a team of admissions coordinators and ensure compassionate, efficient service with accurate recordkeeping.

The ideal candidate has healthcare admissions or call center leadership experience, strong communication skills, and HIPAA compliance credentials to handle sensitive conversations and coordinate with clinical and billing teams.