Empathy-Driven Customer Care Specialist

Serenity Healthcare; Ponte Vedra Beach (FL); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

90% employer-paid medical, dental & vision coverage

10 days PTO (15 after 1 year) + 10 paid holidays

401(k) program

Fast advancement opportunities

Supportive, team-oriented culture

Job summary

Serenity Healthcare is seeking compassionate Customer Care Specialists in Ponte Vedra Beach, FL. You will provide one-on-one support in a structured service program that helps individuals on their personal journey. Key responsibilities include encouraging participants, documenting session progress, and creating a welcoming environment. Candidates should have 2+ years of professional experience and strong communication skills. Serenity offers comprehensive training, 90% employer-paid healthcare, 401(k), PTO, and advancement opportunities.

Qualifications

• 2+ years of full‑time professional experience in any industry.
• Background check and drug screening required.
• Reliable and open to feedback.

Responsibilities

• Provide one‑on‑one support during scheduled service sessions.
• Encourage participants using simple tools like journaling.
• Keep accurate records of session progress.

Skills

Strong verbal and written communication skills

Compassion

Reliability

Job description

Serenity Healthcare is seeking compassionate Customer Care Specialists in Ponte Vedra Beach, FL. You will provide one-on-one support in a structured service program that helps individuals on their personal journey. Key responsibilities include encouraging participants, documenting session progress, and creating a welcoming environment. Candidates should have 2+ years of professional experience and strong communication skills. Serenity offers comprehensive training, 90% employer-paid healthcare, 401(k), PTO, and advancement opportunities.