Collections Specialist III

M&T Bank Corporation; New York (NY); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank Corporation is seeking a skilled professional to manage delinquency accounts across foreclosure, bankruptcy, REO/property preservation, repossession, remarketing, and post charge-off collections. You will initiate contact with borrowers and attorneys, assess repayment prospects, and coordinate workouts, extensions, or other solutions while ensuring compliance and risk controls.

Responsibilities include coordinating with partners, applying loss prevention strategies, negotiating sales,

Qualifications

• 3 years combined higher education and/or work experience, including 1 year in customer service, collections, call center or sales.
• Experience with word processing, spreadsheet and presentation software.
• Detail oriented; strong verbal and written communication skills.

Responsibilities

• Initiate contact with delinquent borrowers to assess repayment prospects and arrange repayment schedules or extensions.
• Coordinate with attorneys, trustees, third parties, and vendors to manage collections and account placement.

Skills

Customer service

Communication

Verbal communication

Written communication

Education

3+ years higher education / work experience

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Overview

Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections.

Primary Responsibilities

Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions. Initiate contact with customers’ attorneys and Bankruptcy trustees. Investigate and conduct skip tracing as required. Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.

Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions. Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements. Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities. Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight. Develop an understanding of the business and its functions, processes and operations. Keep abreast of business and market trends that may affect business department. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports belonging and reflects the M&T Bank brand. Complete other related duties as assigned.

Scope of Responsibilities

This position works under general supervision and has autonomy when performing skip-trace. In addition, this position does have the authority to waive late fees, within guidelines.

Education and Experience Required

A combined minimum of 3 years’ higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales. Experience with word processing, spreadsheet and presentation software. Detail oriented. Strong verbal and written communication skills.

Education and Experience Preferred

Knowledge of M&T Bank systems.

Pay

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America

About M&T

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

Benefits

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Culture

Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Drug-Free Workplace

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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