Emerging Store Manager

Walgreens; Shoreline (WA); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company is seeking an Emerging Store Manager to supervise store operations, enhance customer service, and lead team members. This role involves managing store performance, ensuring compliance, and fostering a culture of accountability. Candidates should have a bachelor's degree or equivalent experience and be fluent in English. The position offers a competitive salary and opportunities for personal development.

Qualifications

• Must be fluent in English and willing to work extended hours.
• Obtains and maintains pharmacy technician license as required.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads and trains team members; manages performance and discipline.
• Analyzes financial data to support store growth and improvement.

Skills

Leadership

Customer Service

Performance Management

Education

Bachelor’s Degree or Equivalent Experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving time records, and managing scheduling conflicts.
• Collaborates with external partners to support community outreach and future store initiatives.
• Supports Store Manager in leveraging data and team input for decision-making, monitoring impact.
• Manages cash operations, inventory, store cleanliness, safety, and compliance with laws and policies.
• Ensures team knowledge of systems and software, and responds to emergencies.

Business Performance Management

• Analyzes financial and performance data to support store growth and improvement.
• Uses KPIs and other tools to engage the team and identify sales opportunities.
• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members; manages performance, discipline, and career development.
• Builds talent pipelines, manages staffing needs, and participates in hiring processes.
• Fosters a culture of accountability and continuous improvement.

Training & Personal Development

• Completes required training and development programs.
• Monitors own performance, seeks feedback, and maintains a personal development plan.
• Obtains and maintains pharmacy technician license as required.

Communications

• Maintains open communication with team members and supports store strategy communication.
• Qualifications include a bachelor’s degree or equivalent experience, leadership skills, and flexibility in schedule and location.
• Must be fluent in English and willing to work extended hours and accept potential promotion and relocation.

We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including disability/veterans. The salary range is $45,000 - $71,550, depending on various factors. This role remains open until filled. Benefits details are available at jobs.walgreens.com/benefits.