Emerging Store Manager

Walgreens; Pineville (LA); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is looking for a dedicated Store Supervisor to lead a dynamic team in enhancing customer experiences and operational efficiency. This role involves overseeing store activities, managing team performance, and ensuring a high standard of service. You will play a crucial part in driving sales and profitability while fostering a positive work environment. Ideal candidates will possess strong leadership skills, a commitment to customer service, and the ability to analyze performance metrics for continuous improvement. If you're ready to take the next step in your retail career, this opportunity is for you!

Qualifications

• Bachelor’s degree or equivalent experience required.
• Demonstrated leadership and communication skills essential.

Responsibilities

• Supervises store operations and team members.
• Engages customers, resolves complaints, and improves service metrics.

Skills

Leadership

Communication Skills

Customer Service

Business Acumen

Analytical Skills

Education

Bachelor’s Degree

High School Diploma/GED

Job description

3 days ago Be among the first 25 applicants

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, managing scheduling conflicts.
• Collaborates with external partners to support community outreach and external partnerships as a resource for Pharmacy Operations Manager.
• Supports Store Manager in leveraging data and team input to make data-driven decisions, follow-up, and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Oversees inventory management, including resets, price changes, trend analysis, and coaching team members on inventory procedures.
• Ensures store cleanliness, repairs, and safety protocols are maintained.
• Ensures team members are trained on all computer and technology systems.
• Manages safety and security protocols, complying with all laws and policies, including sale of regulated products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and operating statements to engage the team and identify sales opportunities, supporting growth initiatives.
• Supports Pharmacy operations during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goal setting, feedback, and recognition.
• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, record keeping, and training, complying with laws and policies.
• Creates a culture of accountability through performance management and discipline.

Training & Personal Development

• Completes Store Manager training and development programs.
• Seeks continuous feedback and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or High School Diploma/GED with supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluent in English (except Puerto Rico).
• Flexible schedule including evenings and weekends.
• Willingness to accept promotion and relocate if offered.
• Ability to transfer within the same area.

Preferred Qualifications

• Bachelor’s Degree.
• Management experience, including supervising others, across front-end and pharmacy (internal candidates).
• Business majors, retail or food industry experience (external candidates).

We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including veterans/disability. Salary range: $45,000 - $71,550, depending on various factors. Role remains open until filled. Benefits info at jobs.walgreens.com/benefits.