Emerging Store Manager

Walgreens; Charleston (SC); On-site; USD 45,000 - 72,000; Full time

Job summary

Join a forward-thinking company as an Emerging Store Manager, where you will lead a dedicated team to enhance customer experience and drive store performance. This role involves overseeing daily operations, managing staff, and implementing strategies to improve sales and profitability. You will be responsible for fostering a culture of accountability and performance management while ensuring compliance with policies and regulations. If you have a passion for retail management and a commitment to customer service excellence, this opportunity could be your next career step.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong leadership skills and ability to manage teams.

Responsibilities

• Supervises store operations and manages team performance.
• Engages customers and resolves complaints to enhance experience.

Skills

Customer Service

Leadership

Data Analysis

Team Management

Education

Bachelor’s Degree

Equivalent Experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables. Works alternate schedule with the Store Manager with minimal overlap. Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data and team input to make data-driven decisions.
• Supervises cash management, inventory, store maintenance, and safety protocols.
• Ensures team members are trained on systems and software.
• Maintains store appearance and responds to emergencies.
• Ensures compliance with policies, laws, and regulations.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data to create improvement plans.
• Uses KPIs and other tools to engage the team and drive store growth.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching and career development support.
• Manages performance through goal setting, feedback, and recognition.
• Builds talent pipelines and manages staffing needs.
• Ensures proper recruitment, onboarding, and training procedures are followed.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes required training programs and certifications.
• Monitors own performance and seeks continuous feedback.
• Maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team members.
• Assists in planning and communicating store strategy.
• Qualifications include a Bachelor’s degree or equivalent experience, leadership skills, and flexibility to work varied hours and locations.

Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550. Role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.