Emerging Store Manager

Walgreens; Omaha (NE); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking a dynamic Emerging Store Manager to lead a dedicated team in delivering exceptional customer service and operational excellence. This role involves supervising store activities, managing team performance, and driving business growth through effective analysis and strategic planning. The ideal candidate will possess strong leadership skills, a passion for customer engagement, and the ability to foster a culture of accountability and performance. Join this innovative firm to make a significant impact in the retail space while enjoying a competitive salary and comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong leadership and customer service skills needed.

Responsibilities

• Supervise store operations and manage team activities.
• Analyze performance data to create action plans for improvement.

Skills

Customer Service Management

Team Leadership

Performance Management

Financial Analysis

Operational Management

Education

Bachelor's Degree

Equivalent Experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for their duties.

Customer Experience

• Engages customers and patients by greeting them and offering assistance. Resolves customer complaints promptly and answers questions to ensure a positive experience. Shares customer service best practices.
• Monitors customer service, provides coaching and training, and develops improvement plans for the front-end and pharmacy. Empowers team members to find impactful resolutions, exceeding customer expectations and building loyalty.
• Accountable for improving customer service metrics.

Operations

• Supervises store operations and team activities, including assigning daily tasks, delegating, opening/closing shifts, and managing schedules and time records.
• Collaborates with external partners to support community outreach and store growth.
• Supports data analysis and decision-making processes, monitoring impact of actions.
• Manages cash operations, inventory, store maintenance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and other tools to engage the team and identify sales opportunities.
• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goal setting, feedback, and recognition.
• Recruits and retains talent, plans staffing needs, participates in hiring decisions.
• Fosters a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains required pharmacy technician license.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.
• Qualifications include a Bachelor's degree or equivalent experience, leadership skills, and flexibility to work varied hours and relocate if necessary.

Walgreens is an Equal Opportunity Employer and considers qualified applicants with arrest and conviction records. Salary range: $45,000 - $71,550, dependent on various factors. For benefits details, visit jobs.walgreens.com/benefits.