Emerging Store Manager

Walgreens; Omaha (NE); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to lead a dynamic team in delivering exceptional customer service and operational excellence. This role involves overseeing store operations, managing inventory, and ensuring compliance with policies. The ideal candidate will foster a positive work environment, drive sales performance, and implement effective training and development programs. Join a company committed to community outreach and employee growth, where your leadership can make a significant impact on both customers and team members alike.

Qualifications

• Leadership skills to manage and engage store team members.
• Experience in customer service and resolving complaints effectively.

Responsibilities

• Supervise daily store operations and manage team activities.
• Engage customers to enhance their shopping experience and resolve issues.

Skills

Customer Service

Leadership

Data Analysis

Inventory Management

Team Management

Education

Bachelor's Degree or Equivalent Experience

Tools

Computer Systems

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in data analysis and decision-making, monitors impact, and drives store improvements.
• Supervises cash management, including register counts, bank withdrawals, safe deposits, and bookkeeping.
• Manages inventory, including resets, revisions, price changes, and trend analysis to create corrective actions.
• Ensures store cleanliness, repairs, safety, and compliance with policies and laws.
• Ensures team proficiency with computer and technology systems.
• Completes special tasks and responds to emergencies as needed.

Business Performance Management

• Analyzes financial and performance data to create action plans for business goals.
• Uses KPIs and other tools to engage the team and identify sales opportunities.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads team recruitment, training, mentoring, coaching, and career development.
• Manages performance through responsibility assignment, goal setting, feedback, and recognition.
• Builds talent pipelines, manages staffing, and ensures diversity and future leadership development.
• Follows proper procedures for hiring, training, and record-keeping.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager training programs and certifications.
• Monitors self-performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a pharmacy technician license as required.

Communications

• Maintains open communication through meetings and discussions.
• Assists in planning and communicating store strategies.
• Qualifications include a bachelor’s degree or equivalent experience, leadership skills, and willingness to complete training programs.

Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550, dependent on various factors. Role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.