Emerging Store Manager

Walgreens; Nashville (TN); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking a Store Manager in Nashville, TN. This role involves supervising customer service associates, managing store operations, and ensuring a positive customer experience. Candidates should possess strong leadership and communication skills, along with a relevant degree or supervisory experience. The position offers a competitive salary and opportunities for career advancement.

Benefits

Flexible schedule including evenings and weekends

Opportunities for career advancement

Comprehensive benefits package

Qualifications

• Bachelor’s degree or equivalent experience required.
• Two years of supervisory experience preferred.
• Strong leadership and communication skills essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure positive experiences.
• Analyzes financial data to support business goals.

Skills

Leadership

Communication

Business Acumen

Education

Bachelor’s degree or equivalent experience

High School Diploma/GED with two years of supervisory experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operations and team activities, including assigning daily tasks, delegating responsibilities, managing schedules, approving time records, and handling scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager.
• Supports Store Manager in leveraging data and team input for decision-making, follow-up, and impact monitoring.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Oversees inventory management for both front end and pharmacy, analyzing trends and creating corrective action plans; trains team members on inventory procedures.
• Ensures execution of operational feedback from leadership through delegation and supervision.
• Maintains store cleanliness and appearance, manages repairs and emergency responses.
• Ensures team members are proficient with computer systems and software.
• Prioritizes safety and well-being of team members, utilizing the Security Operations Center effectively.
• Ensures compliance with all policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments and other tasks as needed.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and other tools to engage the team, identify sales opportunities, and implement growth initiatives.
• Supports Pharmacy operations during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Handles performance management, including setting responsibilities, goals, providing feedback, and recognizing achievements.
• Manages talent acquisition, builds staffing pipelines, and participates in hiring decisions.
• Follows proper procedures for recruitment, record keeping, and training, ensuring legal compliance.
• Establishes a culture of accountability with clear expectations, performance plans, and disciplinary actions.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program; or High School Diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, self-motivation, communication skills, and business acumen.
• Willingness to complete Store Manager training (LEAP) or Walgreens Leadership Essentials within 12 weeks if placed in ESM role.
• Fluent in English (reading, writing, speaking).
• Flexible schedule including evenings and weekends.
• Willingness to accept promotion to Store Manager, possibly involving relocation.
• Ability to transfer within the same area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others and managing both front-end and pharmacy, especially for internal candidates.
• Retail or food industry experience, especially for external candidates.

We consider employment of qualified applicants with arrest and conviction records.

Equal Opportunity Employer, including disability/veterans.

This information promotes pay transparency and equal employment opportunities at Walgreens. The salary range is $45,000 - $71,550, depending on various factors.

This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits. If unable to click, copy and paste the URL into your browser.