Emerging Store Manager

Walgreens; Nashua (NH); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking a Store Manager in Nashua. The role involves supervising staff, managing store operations, and ensuring excellent customer service. Candidates should possess strong leadership skills and a relevant educational background. This position offers a competitive salary and opportunities for growth within the company.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Two years of supervisory experience preferred.
• Completion of Store Manager training (LEAP) or willingness to complete within 12 weeks.

Responsibilities

• Supervises customer service associates and designated hitters.
• Responsible for managing the front end of the store.
• Leads and manages store team members, including recruitment and performance management.

Skills

Leadership

Communication

Business Acumen

Education

Bachelor’s degree or equivalent experience

High school diploma/GED with two years of supervisory experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper team coverage.
• Collaborates with external partners to support community outreach and external partnerships, assisting the Pharmacy Operations Manager in seeking opportunities.
• Supports Store Manager in leveraging data, analysis, and team input for decision-making, follow-up, and impact monitoring.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Oversees inventory management for front end and pharmacy, analyzes trends, and trains team members on inventory procedures.
• Ensures execution of operational feedback from leadership through delegation and supervision.
• Maintains store cleanliness, manages repairs and emergencies, and ensures safety and compliance with policies and laws.
• Ensures team knowledge of computer and technology systems.
• Completes special assignments and tasks as directed.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and operating statements to engage the team, drive solutions, and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Manages performance through goal setting, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, record retention, and training.
• Establishes a culture of accountability with clear expectations and performance management.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store and company strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or high school diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluent in English (except in Puerto Rico).
• Flexible schedule including evenings and weekends.
• Willingness to accept promotion and relocate if necessary.
• Ability to transfer within the same hiring Area.

Preferred Qualifications

• Bachelor’s Degree.
• Management experience, including supervising and managing front-end and pharmacy teams.
• For external candidates: retail or food industry experience, or relevant business majors.

We consider employment of qualified applicants with arrest and conviction records.

Equal Opportunity Employer, including disability/veterans.

This information promotes pay transparency and equal employment opportunities at Walgreens. Salary range: $45,000 - $71,550. Actual offer depends on various factors. This role remains open until filled. To review benefits, visit jobs.walgreens.com/benefits. If unable to click, copy and paste the URL into your browser.