Emerging Store Manager

Walgreens; Joliet (IL); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking an Emerging Store Manager to lead a dedicated team in delivering exceptional customer service and operational excellence. This role involves supervising daily store activities, managing team performance, and driving business performance through data analysis. Candidates should possess strong leadership skills and a commitment to personal development. Join a forward-thinking company that values your contributions and offers opportunities for growth and advancement in a dynamic retail environment.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Strong leadership abilities and a commitment to team development.

Responsibilities

• Supervises store operations and manages team performance.
• Engages customers and resolves complaints to enhance their experience.

Skills

Customer Service

Leadership

Data Analysis

Performance Management

Team Management

Education

Bachelor's Degree or Equivalent Experience

Tools

Point of Sale (POS) Systems

Inventory Management Software

Job description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper team coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data and analysis to make informed decisions, follow-up, and monitor impact.
• Supervises cash management, inventory, store cleanliness, safety, and compliance with policies and laws.
• Ensures team members are trained on systems and software.
• Completes special assignments and tasks as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans for store improvement.
• Uses KPIs and operating statements to engage the team and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members; provides coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Builds talent pipelines, manages staffing, and participates in hiring decisions.
• Follows proper procedures for recruitment, record retention, and training.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager training and development programs.
• Seeks feedback and commits to self-development.
• Maintains pharmacy technician license if required.

Communications

• Maintains open communication with team members and supports strategy communication.
• Qualifications include a Bachelor’s degree or equivalent experience, leadership abilities, and willingness to complete required training.
• Must be fluent in English and willing to work flexible hours and accept promotion opportunities.

We consider employment of qualified applicants with arrest and conviction records.

Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550. Role remains open until filled. Benefits details available at jobs.walgreens.com/benefits.