Emerging Store Manager

Walgreens; Lombard (IL); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking a dedicated supervisor to lead customer service associates and enhance store operations. This role involves overseeing daily activities, managing team performance, and ensuring a positive customer experience. The ideal candidate will have a strong background in leadership and business acumen, with a focus on improving overall store performance. Join a dynamic team where your contributions will directly impact customer satisfaction and store success. If you're passionate about retail and ready to take on a leadership role, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Demonstrated leadership and communication skills are essential.

Responsibilities

• Supervises customer service associates and manages front-end operations.
• Leads team members, including recruitment and performance management.

Skills

Leadership

Customer Service

Communication Skills

Business Acumen

Data Analysis

Education

Bachelor’s Degree

High School Diploma/GED with supervisory experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for their duties.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints promptly and answers questions to ensure a positive experience. Shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops improvement plans for both the front-end and pharmacy. Empowers team members to find impactful resolutions, exceeding customer expectations and building loyalty.
• Responsible for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing schedules, and approving time records and time off.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports data analysis and decision-making processes to monitor and enhance store performance.
• Supervises cash management, inventory control, store cleanliness, safety, and compliance with policies and regulations.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and other tools to engage the team and drive growth initiatives.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and performance feedback.
• Manages talent acquisition, retention, and succession planning.
• Fosters a culture of accountability and performance excellence.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Maintains a personal development plan and seeks continuous feedback.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Ensures open communication through team meetings and one-on-one discussions.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program; or High School Diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluency in English; willingness to work flexible hours and accept potential promotion and relocation.

Preferred Qualifications

• Bachelor’s Degree.
• Management experience, including supervising others and managing both front-end and pharmacy operations.
• Business majors or prior retail/food industry experience preferred.

We consider qualified applicants with arrest and conviction records. This role is an equal opportunity employer, including for disability and veterans. The salary range is $45,000 - $71,550, based on various factors. The position remains open until filled. For benefits, visit jobs.walgreens.com/benefits. If unable to click, copy and paste the URL into your browser.