Emerging Store Manager

Walgreens; Los Angeles (CA); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking a dedicated Store Supervisor to lead customer service associates and manage store operations. This role involves overseeing the front end of the store, ensuring exceptional customer experiences, and driving business performance through data analysis and team management. The ideal candidate will possess strong leadership skills and a passion for retail, with the ability to engage and motivate team members. Join a forward-thinking company that values diversity and offers opportunities for career development and personal growth in a dynamic retail environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• Demonstrated leadership and communication skills essential.

Responsibilities

• Supervise customer service associates and manage store operations.
• Analyze performance data to create action plans for improvement.

Skills

Leadership

Customer Service

Communication

Business Acumen

Education

Bachelor's Degree

High School Diploma with Supervisory Experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for achieving company goals.

Customer Experience

• Engages customers and patients by greeting them and offering assistance. Resolves complaints promptly and answers questions to ensure a positive experience. Shares customer service best practices.
• Monitors customer service, provides coaching and training, and develops improvement plans for the front end and pharmacy. Empowers team members to find impactful resolutions and build loyalty.
• Responsible for improving overall customer service metrics.

Operations

• Supervises store operations and team activities, including task delegation, shift management, and scheduling to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports data analysis and decision-making to monitor store performance.
• Manages cash handling, inventory, store cleanliness, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and other tools to drive solutions and store growth initiatives.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads, trains, mentors, and coaches team members for career development.
• Handles performance management, including goal setting, feedback, and discipline.
• Manages talent acquisition and ensures a diverse pipeline of future leaders.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Seeks feedback and maintains an Individual Development Plan.
• Obtains and maintains pharmacy technician license as required.

Communications

• Maintains open communication through meetings and discussions.
• Assists in planning and communicating store strategy.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens internship program; or high school diploma with two years of supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete within 12 weeks.
• Fluent in English; flexible schedule; willingness to accept promotion and transfer if offered.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others and managing both front-end and pharmacy.
• Retail or food industry experience preferred.

We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including disability/veterans. Salary range: $45,000 - $71,550, depending on various factors.