Emerging Store Manager

Walgreens; Columbus (GA); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail seeks a Store Manager to oversee operations, manage staff, and enhance customer experiences. The role involves supervising daily activities, ensuring compliance, and driving business performance. Ideal candidates should possess strong leadership skills and a relevant degree or equivalent experience.

Qualifications

• Proven leadership skills and strong communication abilities.
• Completion of Store Manager training or willingness to complete within 12 weeks.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure positive experiences.
• Leads team members, including recruitment and performance management.

Skills

Leadership

Communication

Self-motivation

Education

Bachelor’s degree

High School Diploma/GED

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for achieving company goals.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing schedules, and approving time records and time off requests.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports data-driven decision-making by leveraging analysis and team input, monitoring impacts, and following up.
• Manages cash operations, including register counts, bank withdrawals, safe deposits, and bookkeeping.
• Supervises inventory management, including resets, price changes, and trend analysis for corrective actions.
• Ensures store cleanliness, repair, safety, and proper use of technology systems.
• Complies with all policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.

Business Performance Management

• Analyzes financial and performance data; creates action plans for store improvement.
• Uses KPIs and operating statements to engage the team and identify sales opportunities.
• Supports pharmacy during busy periods, including serving as a pharmacy technician when needed.

People & Performance Management

• Leads and trains team members, providing coaching, mentorship, and support for career development.
• Manages performance through goal setting, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, record retention, and training, ensuring legal compliance.
• Establishes a culture of accountability with clear expectations and performance management tools.

Training & Personal Development

• Completes Store Manager development programs and ongoing training.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience; or completion of Walgreens Community Internship Program; or High School Diploma/GED with two years of supervisory experience.
• Proven leadership skills, professional ethics, self-motivation, and strong communication and business skills.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks of start date.
• Fluency in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.
• Willingness to accept promotion and potential relocation.
• Ability to transfer within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Internal candidates: management experience, overseeing both front-end and pharmacy teams.
• External candidates: business majors or prior retail/food industry experience.

We consider employment of qualified applicants with arrest and conviction records.

Equal Opportunity Employer, including disability/veterans.

This information promotes pay transparency and equal employment opportunities at Walgreens. The current salary range is $45,000 - $71,550, with actual offers based on various factors. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.