Emerging Store Manager

Walgreens; Oro Valley (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the pharmacy and retail sector is seeking a Store Manager to oversee operations, manage customer service, and lead a team. The ideal candidate will possess strong leadership skills, a bachelor’s degree, and a commitment to customer satisfaction. Responsibilities include supervising staff, analyzing performance metrics, and ensuring compliance with regulations. This role offers opportunities for personal development and career advancement within the organization.

Qualifications

• Leadership abilities and completion of Store Manager training.
• Fluency in English and willingness to work flexible hours.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure positive experiences.
• Analyzes financial data and creates action plans for business goals.

Skills

Leadership

Customer Service

Communication

Education

Bachelor’s Degree

Job description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input to make data-driven decisions, follow-up, and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervises inventory, analyzes trends, creates corrective action plans, and trains team members on inventory procedures.
• Ensures execution of operational feedback through delegation and supervision.
• Maintains store cleanliness, manages repairs, responds to emergencies.
• Ensures team members are proficient with computer and technology systems.
• Prioritizes safety and well-being, utilizing the Security Operations Center effectively.
• Ensures compliance with all policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support business goals.
• Uses KPIs and other tools to engage the team and drive store improvements, collaborating with the Store Manager on sales initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads and trains team members; provides coaching and mentoring for career development.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Recruits and retains talent, develops pipelines for future leaders, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, training, and record keeping.
• Establishes a culture of accountability with clear expectations and performance management.

Training & Personal Development

• Completes Store Manager development programs and required training.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team members through meetings and discussions.
• Assists in planning and communicating store strategies.

Qualifications include a bachelor’s degree or equivalent experience, leadership abilities, completion of Store Manager training, fluency in English, willingness to work flexible hours, and readiness for promotion or transfer as needed.