Emerging Store Manager

Walgreens; Bellingham (WA); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company is seeking a Store Manager to oversee customer service associates and manage store operations in Bellingham. The role involves leading a team, improving customer experience, and achieving store performance goals. Ideal candidates will have a strong background in leadership, retail management, and customer service. The position offers opportunities for career development and competitive salary benefits.

Benefits

Flexible working hours

Career development opportunities

Extensive benefits package

Qualifications

• Completed Store Manager training or willingness to complete within 12 weeks.
• Fluency in English required.
• Ability to work flexible hours and accept promotions.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management.
• Analyzes financial data to drive store improvement.

Skills

Leadership

Communication

Business Acumen

Customer Service

Education

Bachelor's degree or equivalent experience

High school diploma/GED with two years of supervisory experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing shifts, approving time records and time off, and handling scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input to make informed decisions and monitor impact.
• Oversees store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Supervises inventory management, including resets, revisions, price changes, and analyzing trends to create corrective actions. Trains team members on inventory procedures.
• Ensures execution of operational feedback from leadership through delegation and supervision.
• Maintains store cleanliness, manages repairs and emergencies, and ensures safety and security protocols are followed.
• Ensures team proficiency with computer and technology systems.
• Complies with all policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments and other tasks as assigned.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and operating statements to engage the team, identify sales opportunities, and drive growth initiatives.
• Supports pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching and support for career development.
• Manages performance through responsibilities, goal setting, feedback, and recognition.
• Recruits and retains talent, develops pipelines for future leaders, and manages staffing needs.
• Follows proper procedures for recruitment, record retention, and training in accordance with policies and laws.
• Establishes a culture of accountability through clear expectations, performance plans, and discipline.

Training & Personal Development

• Completes Store Manager training programs and other required courses.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains valid pharmacy technician license as required by state.

Communications

• Maintains open communication with team through discussions and meetings.
• Assists in planning and communicating store strategy.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or high school diploma/GED with two years of supervisory experience.
• Demonstrated leadership, ethics, self-motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluency in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.
• Willingness to accept promotion to Store Manager, possibly requiring relocation.
• Ability to transfer within the same area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others and managing both front-end and pharmacy, preferred for internal candidates.
• Retail or food industry experience, preferred for external candidates.

This role will remain open until filled. For benefits, visit jobs.walgreens.com/benefits. The salary range is $45,000 - $71,550, depending on various factors.